This is a Senior Service Planning Officer role with Wyndham City Council based in Melbourne, VIC, AU Wyndham City Council Role Seniority - senior More about the Senior Service Planning Officer role at Wyndham City Council Employment type: Full time, Fixed term parental leave backfill until 7 May 2027 Hours per week: 38 Remuneration: Band 7 salary from $115,575.61 per annum plus superannuation and a fortnightly RDO Location: Werribee based with potential for a hybrid work arrangement About the role Wyndham is seeking an enthusiastic Senior Service Planning Officer to join our small but impactful team. In this role, you’ll play a pivotal role in helping us better understand and respond to the evolving needs of our unique and diverse community. As a Senior Service Planning Officer, your ability to simplify complex information, summarise large bundles of data, and draw out key points and recommendations will drive informed decision-making across the organisation. You’ll craft compelling narratives, create visually engaging reports, and develop concise briefs and slide packs that are easily understood by all stakeholders. With a growth mindset, you will drive projects which identify solutions to emerging service provision challenges. This will include the application of suitable project management approaches, the development of project plans and the proactive management of the process from beginning to end. The strategic planning you undertake will be evidence and data led, it will establish understanding of the future service needs for the Wyndham community and create innovative recommendations to respond to them. Building and fostering collaborative partnerships both internally and externally will be key to your success. Your comprehensive understanding of community services, data analysis and strategic planning will position you at the forefront of Service Planning at Wyndham City. What your day will look like Analyse social, demographic, asset, and service data to identify service demands and gaps. Engage with communities and stakeholder to help shape service delivery strategies. Develop innovative ideas and practical solutions for delivering future services in an affordable and effective way. Prepare clear, visually engaging reports, briefs, and slide packs that present data and insights in compelling and accessible ways. Create strategic documents with a strong narrative to support informed decision-making by Council and the Executive Leadership Team. What you will bring A growth mindset with a focus on solutions and continuous improvement. Proficiency in data analysis, research, and social planning, with the ability to synthesise large, complex datasets and present them in a clear and actionable manner. Exceptional written communications skills, with the ability to create concise, visually captivating reports, briefs, and presentations. Expertise in strategic, service, or infrastructure planning, supported by substantial experience in the community service sector. Demonstrated ability to develop and manage projects plans, define scopes, and adapt to project changes when required. Tertiary qualifications in public policy, social sciences, community development, strategic planning, human services or related disciplines, along with several years of relevant work experience Flexibility, adaptability, and proactive approach to managing multiple projects and deadlines. If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check. Why join Wyndham We are one of Australia’s fastest growing and most diverse cities. By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared. Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. How to apply Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link. Applications close at 11:59PM on Sunday, 22 March 2026. If you have further role-specific questions, please contact Laura Potter, Coordinator Service Planning on 0466 158 208. Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860. Current Wyndham employees who accept a permanent or temporary role of 12 months or more must relinquish any existing casual position with Council, regardless of whether the new role is full-time or part-time. Additionally, employees cannot be absent from their substantive position for more than 24 months. If this occurs, they may be required to relinquish or return to their substantive role. Child Safe Organisation Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this. Diversity and Inclusion At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality. Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Wyndham City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Analyzing data Engaging with stakeholders Preparing reports Key Strengths Data analysis ✍️ Written communication Project management Community engagement ️ Strategic planning Innovative thinking A Final Note: This is a role with Wyndham City Council not with Hatch.
