We are looking for a dynamic and passionate professional to join our national support team as an Operations Support & Improvement Manager. Due to expansion across the state, we are ideally looking for applicants who reside in Tasmania. About the Company Ochre Health is a leading provider of primary healthcare in Australia, operating a network of over 70 medical centres around the country. Built on a founding purpose of improving health in regional and rural communities and now providing services to over 420 doctors, the company is unique amongst its peers in supporting its practices and GP's to provide the best health outcomes to the communities in which we provide services. About the role: This position plays a pivotal role in leading operational improvements, optimising system use, and supporting practice teams to enhance cost effective delivery of healthcare services across Australia. This will be achieved through; Key Accountabilities Provision of effective and timely operational support, training and education to Regional Managers, Practice Managers and their teams across our practice network resulting in meeting /exceeding business KPIs Development and implementation of company policies and procedures that drive Best Practice standards in General Practice management Supporting all practices to meet and exceed RACGP accreditation standards Leading projects aimed at improving our current service delivery, implementing new services and acquiring new practices. Building and maintaining effective relationships with internal and external stakeholders Essential Skills Min. 3 years’ experience in management in the general practice industry – with a demonstrated strong understanding of the core drivers of effective general practice In depth knowledge of the MBS schedule, Medicare/MyMedicare Incentive requirements Extensive experience in process improvement (from process mapping, documentation, ROI articulation and change management implementation plans) Strong project management and relationship management experience with an attention to detail Experience designing and/or troubleshooting network problems and providing superior customer service Ability to manage varied and conflicting demands to agreed standards and timelines with the ability to be flexible and change tasks as higher priorities arise Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook), with strong analytical and organisational capabilities. Note: This position requires regular travel to fulfill the inherent requirements of the role Please apply with your CV and a cover letter addressing the key accountabilities listed above. We are keen to support you and your future career opportunities and welcome your responses.
