W oden Community Service is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services. WCS is a child-safe organisation. Our staff and volunteers are required to uphold our commitment to the safety, wellbeing, and inclusion of all children and young people. All suitable applicants will undergo rigorous screening processes, including WWVP clearances, criminal history checks, and reference checks. About the Role As a TAP Case Manager , you will play a vital role in supporting individuals and families who are at risk of homelessness or facing eviction. You’ll provide tailored tenancy support, advocacy and referrals, helping participants overcome barriers to secure and sustain housing. This role focuses on improving housing stability, strengthening community connections, and ensuring people are linked to the services they need. In this role, you will: Provide case management support to individuals and families at risk of homelessness Develop tailored support plans to address immediate needs and long-term housing stability Advocate for participants and mediate with landlords, housing providers and legal services Support participants to navigate private rental, social housing and tenancy rights Facilitate referrals to mental health, financial counselling, employment and legal services Build and maintain strong partnerships with housing providers, community agencies and government stakeholders Participate in interagency meetings and represent the organisation in external forums Collaborate with services to ensure integrated, holistic support for participants Job Description To be successful in this role, you will have: Essential Qualifications in Social Work, Community Services or a related field Experience supporting vulnerable individuals in a community or outreach setting Strong knowledge of housing pathways, tenancy rights and homelessness services Excellent communication, advocacy and negotiation skills Ability to build positive relationships with diverse stakeholders Strong organisational skills and ability to manage a caseload effectively ACT Working with Vulnerable People (WWVP) registration National Police Check Sound understanding of professional boundaries, privacy and confidentiality
