Operations Manager Salary: 129,210.64 - 134,288.96 Super Salary Packaging Location: Lyneham Documentation: Position Description Employment Type: FP - Full-Time Permanent Department: Operations Manager Lyneham Closing Date: 06 Mar 2026 Operations Manager Work in an industry leading, person-centred social care organisation Access not-for-profit salary packaging options up to $15,900/annum Generous leave provisions include birthday leave and 5 weeks annual leave after 2 years of service! We Are Key Assets Australia Key Assets is a leading not-for-profit, children, family and community services agency, founded in Australia in 2007. We provide foster carer, family services and disability services. Operating across all states and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you! We pride ourselves on being inclusive and embrace and celebrate the diversity of all people within our communities. Our diversity helps us provide the best support possible to carers, families, children and young people and all of our external stakeholders. A little about the role Reporting to the Territory Director, the Operations Manager plays a vital role in developing and delivering foster and kinship care services, and support services for families and care leavers ensuring alignment with regulatory requirements, Key Assets Australia (KAA) standards, Strategy and values. Key responsibilities: Be responsible for the day-to-day management of ACT operations and oversee the implementation of new and establishing services. Provide leadership, guidance, and development to the team managers and Recruitment Panel Manager, ensuring all staff understand and consistently uphold KAA’s values and organisational culture. Provide quality practice leadership, expert case practice advice and decision-making on escalated high-risk cases. Lead and oversee team outcomes by developing mechanisms for monitoring, measuring and evaluating both individual worker and program performance, ensuring a high standard of practice that aligns with KPIs, working closely with the ACT Quality and Service Improvement Lead to ensure compliance. Ensure that significant risks to children, volunteers, staff or the organisation are appropriately responded to, managed and reported. Monitor compliance with all Funding Agreements, ensuring ACT funding requirements, KPIs, referral and placement targets are met, and that all reporting obligations under each Funding Agreement are completed accurately and on time. The base salary for this position is $129,210.64 - $134,288.96 per annum (based of 1.0 FTE) Super Salary packaging options up to $15,900 per annum Company Vehicle (& Fuel Card). This is a full-time and permanent position. About you You’re someone who brings both heart and experience to your work, with a genuine commitment to supporting children, families, and the people who care for them. You’ll thrive in a dynamic environment where every day is different and where your leadership and decision-making make a real impact. We’d love to hear from you if you: Bring at least five (5) years’ experience as a qualified practitioner in children and family services, including a minimum of two (2) years working directly with foster carers or in a family-focused counselling or support role. Demonstrate people-leadership, with a minimum of three (3) years’ management experience and a strong record in staff supervision and performance management. Hold strong expertise in child protection and Out-Of-Home-Care with a solid understanding of relevant legislation and safeguarding practices. Communicate with empathy and professionalism, building trust and rapport with people from diverse backgrounds and levels of experience. My Key Assets The health and wellbeing of our people is at the core of our employee and client experience. All employee offerings are intentionally curated with care, allowing you to bring your best self to work, every day. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values. Work-Life Balance : We are well equipped to support a hybrid approach to the future of work and have developed a flexible work framework to support these arrangements. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work – just ask us! Health and Wellbeing : We promote health and wellbeing for our people, just like we would for the children, families and communities we serve. We provide discounted health insurance memberships, confidential counselling services and offer 5 weeks’ of annual leave after 2 years’ continuous service with us! Professional Development : We provide both digital eLearning and ongoing face to face training as well as an online library. Your continual professional development is always top of our priority list - you’ll have access to apply to our Annual Learning fund for subsidized professional development opportunities! Salary Packaging : part of your wage is paid tax free each pay, saving thousands in tax each year! The fine print Applications close: Friday 6 March 2026 For further information, please contact Lucy Mitchell , Territory Director at lucy.mitchell@keyassets.org.au Successful candidates will be required to undergo a National Police Check, hold a valid WWVP. Full driver’s license and travel within the region/territory will be required. If you are seeking a role in an excellent, innovative, and supportive team, in a growing organisation, we would love to hear from you. Click Apply today! Key Assets Australia is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion. Key Assets is a Child Safe organisation, committed to the safety and wellbeing of all children and young people. While we're reviewing your application, get to know us by visiting our website and on social media to WeAreKeyAssets.
