This is a Manager Facilities role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Manager Facilities role at NSW Department of Customer Service Manager Facilities Clerk Grade: 11/12 Salary Range: $149,739 - $173,174 super Employment Type: Full-Time, ongoing Location: Haymarket, hybrid working arrangements including office attendance About the Role The Department of Customer Service (DCS) is seeking an experienced Facilities Manager (FM) to lead the delivery of high‑quality, value‑for‑money facilities management services across a diverse portfolio of owned and leased properties. In this senior role, you will drive strategic asset management, oversee outsourced service providers, and ensure our workplaces are safe, functional, and aligned with organisational needs. You will provide authoritative advice on facilities operations, lifecycle planning, sustainability integration, and commercial management, while shaping best practice across the Department. Key Responsibilities Lead the FM team to deliver consistent, high‑quality services. Manage asset inspections, replacement programs and preventative maintenance. Oversee safety, security and emergency management systems. Contribute FM expertise to procurement and contract management. Manage FM budgets and support sustainability initiatives. About You You are a proactive and collaborative facilities management leader with significant experience managing complex property portfolios. You demonstrate strong judgement, stakeholder engagement capability, and the ability to balance operational requirements with strategic objectives. You will bring: Extensive experience in asset management and facilities management across large, diverse property portfolios. Strong knowledge of building legislation, compliance obligations, and risk management. Demonstrated ability to lead teams, coach staff, and foster a culture of collaboration and continuous improvement. High‑level influencing, negotiation, and stakeholder management skills. Proven capability in procurement, contract management, and budget oversight. Essential Requirements Tertiary qualifications in a relevant discipline and/or equivalent experience. Ability to meet any mandatory pre‑employment checks required under legislation or policy. For any enquiries about the role Contact James Moffat, Director Workplace & Property, at James.Moffat@customerservice.nsw.gov.au Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, March 19th, 2026 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading the FM team Managing asset inspections Overseeing safety and emergency management Key Strengths Asset management Stakeholder engagement Budget oversight Procurement and contract management Team leadership ⚠️ Risk management A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
