This is a Investigations Officer (Casual) role with Aruma based in Sydney, NSW, AU Aruma Role Seniority - junior, mid level More about the Investigations Officer (Casual) role at Aruma Location: Aruma Footprint – NSW / QLD / NSW / ACT / Hybrid Are you an experienced investigator with strong analytical and interviewing skills? We are seeking Casual Investigations Officers to support our National Investigations function and help ensure safe, high‑quality services across the organisation. About The Role As an Investigations Officer, you will play a key role in supporting and conducting investigations into: Customer incidents Complaints Allegations of misconduct Abuse, neglect, or unsafe practices This role provides flexible, on‑call investigation capacity and helps maintain consistent safeguarding standards nationwide. What You’ll Do Assist with investigations across a range of complex matters. Conduct interviews and gather statements. Prepare high‑quality investigation reports. Work primarily via Microsoft Teams, with occasional local travel as required. Availability Requirements Ability to accept work during peak investigation periods. Capacity to respond at short notice for urgent matters. Flexibility to work varying hours depending on operational needs. Skills And Experience That Will Make You Stand Out… Experience in investigations, incident review, compliance, quality, or complaint management. Ability to work independently, adapt to changing priorities, and manage a diverse caseload. Strong emotional intelligence and resilience. Excellent written and verbal communication skills. Demonstrated impartiality, ethical conduct, and commitment to confidentiality. Ability to interpret legislation, safeguarding frameworks, and organisational policies. Proficiency in Microsoft Office and confidence learning new case‑management systems. About Us Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Aruma team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️♂️ Assisting with investigations ️ Conducting interviews Preparing reports Key Strengths Investigative skills ️ Communication skills Emotional intelligence Microsoft Office proficiency ⚡ Adaptability Legislation interpretation A Final Note: This is a role with Aruma not with Hatch.
