About Us Join the Sun Metals IT team and work in a dynamic, service-oriented technology environment supporting a diverse user base and systems. You’ll be part of a collaborative IT group that manages modern workplace technologies and delivers high-quality customer service across the organisation. The role will be based on site at Sun Metals Refinery. What You’ll Be Supporting Our technology environment includes: • 300-plus desktops and laptops running Windows 10/11; • Microsoft 365 and hybrid cloud services; • Windows Active Directory and Azure AD user and device management; • Network infrastructure (LAN/Wi-Fi) and remote support tools; • Industrial and specialised hardware (printers, scanners, analysis machines and control room systems); • A range of business-critical applications and systems. Key Responsibilities As an IT Support Officer, your core duties will include: • Delivering frontline technical support across desktops, laptops and mobile devices, both in person and remotely. • Managing helpdesk tickets and requests with excellent prioritisation and queue management, following ITSM/ITIL processes. • Installing, configuring and troubleshooting hardware and software in user environments, shop floors, offices and control rooms. • Supporting network connectivity and basic LAN/Wi-Fi troubleshooting. • Administering user accounts, access rights and permissions in hybrid AD and Office 365/Azure environments. • Maintaining IT asset registers and inventory, including procurement assistance for IT equipment and stock. • Escalating complex issues to senior team members in accordance with service processes. What We’re Looking For • Experience in a Support Technician or Helpdesk role — essential, with strong customer service focus. • Understanding of ITIL/ITSM frameworks and ticket-based support workflows. • Proficiency supporting Windows 10/11 and Microsoft 365 services. • Experience administering users and devices in Active Directory and Office 365/Azure AD. • Well-developed troubleshooting skills for hardware, software, and network issues. • Excellent communication skills (telephone, written and face-to-face). • Strong ability to prioritise workload and manage competing tasks across a busy support queue. • Certifications such as Microsoft Certified Professional or equivalent are desirable, though not required. Ideal Personal Attributes • Customer-focused, proactive and adaptable. • Team player with a willingness to learn and grow technical skills. • Able to work independently and under minimal supervision. • Positive attitude towards supporting a diverse range of users and technology needs. Why Join Us • Be part of a supportive and collaborative IT team. • Opportunities for professional development and certifications. • Exposure to a broad range of technologies and real-world problem solving. Click "Apply Now" to submit your resume and a brief cover letter.
