Member Services Officer - ACT Call Centre & Customer Service Customer Service ACT Permanent / Full Time 5/3/2026 Permanent Opportunity Based in Canberra Join a Certified B Corp and one of the World's Most Ethical Companies About the Role We’re looking for a Member Service Officer to join our Canberra branch and deliver exceptional service to our members. You’ll be the first point of contact—advocating for our products, ensuring compliance, and identifying risks with confidence. This role requires strong communication and listening skills to accurately action member requests. You’ll work collaboratively in a supportive team environment, driven by shared goals and a positive culture. With two dedicated Branch Managers backing you, you’ll be set up for success. Key Responsibilities Engage with members across all TMBL brands to identify needs and recommend suitable products Build strong member relationships through quality conversations and education Work toward office targets and KPIs Process transactions, foreign exchange, and credit card applications accurately Identify third-party products aligned with member needs Ensure compliance with financial legislation and internal standards (e.g., NCCP, AML/CTF, Privacy Act) About You Strong customer service and communication skills Experience in member services within a financial institution Knowledge of banking products and services FSR Tier 2 - RG146 accreditation (desirable) Cert IV in Financial Services or Finance & Mortgage Broking (desirable) About us: Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community. We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank. Our employees embrace our organisation’s values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at www.tmbank.com.au or find us on LinkedIn!
