Join Our Team as a Technical Support Specialist JungleD Mail Solutions Pty Ltd is looking for a Technical Support Specialist who enjoys solving problems and helping customers succeed with technology. If you are passionate about troubleshooting systems, providing excellent customer service, and working with modern cloud-based platforms, we would love to hear from you. In this role, you will assist customers and internal teams by diagnosing technical issues, providing timely support, and ensuring smooth operation of our communication and messaging platforms. This is a great opportunity to grow your IT support career , work with a collaborative team, and gain hands-on experience with modern technology systems. Key Responsibilities Provide technical support to customers via email, chat, and ticketing systems Troubleshoot software, system, and connectivity issues Diagnose and resolve technical incidents and service requests Assist customers with account setup, configuration, and product guidance Document support interactions and solutions in the helpdesk ticketing system Escalate complex technical issues to engineering teams when needed Monitor system performance and report service disruptions Maintain internal knowledge base articles and troubleshooting guides Deliver a high level of customer service and clear communication Required Skills and Experience Experience in Technical Support, IT Support, or Help Desk roles Strong troubleshooting and problem-solving skills Familiarity with ticketing systems and customer support platforms Understanding of cloud-based applications and internet technologies Basic knowledge of email systems, DNS, or networking concepts Strong written and verbal communication skills Ability to prioritize tasks and manage multiple support requests Customer-focused mindset with attention to detail Preferred Qualifications Experience supporting SaaS platforms or messaging systems Knowledge of Linux, Windows, or cloud infrastructure Familiarity with API integrations or system configurations IT certifications or technical training are a plus About the Company JungleD Mail Solutions Pty Ltd is a growing technology company focused on cloud communications and digital messaging platforms. We help businesses manage their communications infrastructure with reliable, scalable solutions designed for modern organizations. Our team values innovation, collaboration, and customer success , and we are committed to creating technology that makes communication easier and more efficient. Why Work With Us Supportive and collaborative team environment Opportunities to grow your technical and customer support skills Exposure to modern cloud-based communication technologies Stable full-time position with long-term career potential Apply Today If you are a motivated Technical Support Specialist who enjoys solving problems and helping customers succeed, we encourage you to apply today. Submit your application through Indeed to join the JungleD Mail Solutions team in Perth, Western Australia . Pay: $65,000.00 – $85,000.00 per year Benefits: Work from home Work Location: In person
