We are looking for an empathetic and skilled Mental Health Intake Clinician who is passionate about providing compassionate first-point support for individuals seeking help during challenging times. You will be the first clinical touchpoint for people seeking care, guiding patients, carers and referrers through the intake process with calm structure, sound judgement, and genuine care. About Avive Health Established in 2021, Avive Health is an emerging mental health provider delivering integrated mental health services. We focus on ensuring patients receive the right care at the right time. The Role (What you'll actually be doing) You’ll manage intake from first contact through to assessment readiness, supporting patients and stakeholders through a process that needs to be clinically sound, well documented, and deeply respectful. This is a high-trust role. You’ll be relied on to balance empathy and efficiency, make clear decisions, and escalate appropriately when risk or complexity increases. What you'll be responsible for Completing initial screening and intake assessments for people enquiring about Avive services Conducting more comprehensive assessments when appropriate Managing and responding to incoming enquiries and referrals from patients, carers, GPs, psychiatrists and other referrers Coordinating the intake process and supporting patients, carers, doctors, referrers and internal stakeholders Collecting, verifying and accurately recording key information prior to admission (demographic, social and clinical details, consent documentation, private health insurance information and other required data) Providing clear resource information and guidance so people understand options and next steps Making sound decisions, negotiating solutions, escalating concerns, and keeping momentum in the intake pathway Contributing to consistent intake standards, strong documentation, and continuous improvement in how intake is delivered What success looks like in your first 3 to 6 months Patients and referrers describe the intake experience as clear, responsive and respectful Your assessments and documentation are consistently accurate, complete, and easy for the clinical team to work with You build confidence with stakeholders through steady judgement and reliable follow-through Intake workflows feel smoother, with fewer avoidable delays and stronger handovers You’ve identified a few friction points in the process and helped improve them in practical ways What you'll bring Current AHPRA registration as a Registered Nurse Confidence completing structured intake conversations and assessments, including risk-aware clinical judgement Strong documentation habits and a high standard of accuracy (you do not cut corners with details) A steady communication style, especially in phone-based intake and when speaking with distressed people The ability to juggle competing priorities without losing warmth or clarity Initiative and accountability, you notice what needs doing and you follow it through Experience in mental health, triage, intake, admissions, acute or community settings will be highly regarded Mandatory requirements Current AHPRA registration Current Police Check (issued within the last 12 months) Why candidates like roles like this You play a meaningful role at the front door of care, where your skill genuinely changes someone’s experience You’re trusted to use judgement, not just follow a script You work with a team that values professionalism, compassion, optimism and initiative Salary packaging is available, plus an employee health and wellbeing program A learning-focused environment with a practical continuous improvement mindset
