The Role At Budget Direct, our Service Consultants are the trusted voice our customers rely on when it matters most. This is a hands-on customer service role where you’ll support customers over the phone, through their insurance journey across a range of our products including Motor and Home policies. You will help our customers resolve their issues, and make sure every interaction leaves them feeling valued and supported. If you enjoy helping people, solving problems, and being recognised for great work, this is an opportunity to build a stable career with a growing Australian insurer. Important Information (Please Read) Employment type: Permanent, full-time (37.5 hours per week) Location: In-office role in Kawana with parking Start date: 2nd March, 2026 This full-time role operates on a rotating roster from Monday to Friday, with your shifts scheduled between the hours of 7:00 am and 6:00 pm. You will also be rostered to work a maximum of one Saturday every 3 to 4 weeks. Next steps: Online assessment followed by phone discussion with our Talent Team. What You’ll Do Manage inbound customer calls from start to finish with confidence and empathy Resolve customer enquiries efficiently, aiming for first-call resolution Retain customers by understanding their needs and offering the right solutions Balance quality, efficiency and customer satisfaction targets Work closely with your team to share ideas and improve how we do things Continue learning as systems, products and processes evolve What We’re Looking For Strong communication skills and a genuine interest in helping people You have a resilient and calm nature, allowing you to navigate complex conversations with confidence Ability to manage multiple tasks in a fast-paced environment Comfortable working independently and as part of a team Willingness to learn new systems and processes Motivation to meet and exceed performance targets Why You’ll Love Working Here Performance rewards: Bonuses for strong results and ongoing development opportunities Leave that works for you: Annual leave, personal leave, volunteer leave, personal days, parental leave and the option to purchase additional leave Great culture: Team events, celebrations and a supportive workplace Purpose-led work: Support your community through our A&G Difference programme Wellbeing support: Mental health resources, fitness discounts and wellbeing initiatives Savings: Discounts on insurance products and access to retailer offers Career growth: Opportunities to develop and progress within the business About us: Auto & General and Budget Direct are changing the way Australians think about insurance. We’re the fastest-growing insurer protecting everything from cars and homes to pets and travel. Our partnerships with ING, Qantas and Coles Insurance show our trusted reputation, but it’s our people who make the real difference. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. Ready to Apply? If you’re looking for a role where your contribution is valued and your career can grow, click APPLY NOW. Successful candidates will complete a short online assessment before progressing to the next stage which is a phone conversation with our Talent Team.
