AO3 Maintenance Support Officer - Call Centre $51.12 per hour superannuation QLD Government Immediate Start with initial contract to 29th of May Full-time, temporary contract, with rolling extension opportunities Mackay The Role This leading government department is seeking an experienced customer service/call centre officer to provide support in a high-volume inbound call centre environment. You will the first point of contact for both tenants and contractors, providing a high level of customer support in coordinating responsive maintenance for government owned housing properties. Your duties will include: High-volume inbound and outbound calls to address maintenance needs Raising work orders Coordinate and liaise with contractors and various trades to arrange a variety of maintenance for government owned housing properties Accurately record and manage customer requests in internal systems Providing consistent customer service Engaging with callers to confirm or clarify information and calming angry customers, as needed Appropriately using software, databases, scripts, and tools Data entry and general administration support as required You The successful candidate will ideally have a minimum of 6 months call centre experience and will be able to demonstrate the following: Experience in a call centre/high volume customer service environment is essential Insurance repair or property maintenance experience highly regarded Demonstrate high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate Exceptional customer service and active listening skills Understanding and striving to meet or exceed call centre metrics Strong time management and decision-making ability Demonstrated proficiency across Microsoft Office – including Excel Apply If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now! Please apply directly via SEEK with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly empiregroup.com.au or call me on 0438 718 JobID - 1481237 At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
