This is a SAPOL Call Centre Consultant (Pool) role with South Australia Police based in Adelaide, SA, AU South Australia Police Role Seniority - junior, mid level More about the SAPOL Call Centre Consultant (Pool) role at South Australia Police South Australia Police Job reference: 833824 Location: 5000 - ADELAIDE Job status: Casual Eligibility: Open to Everyone Emergency Triple Zero (000), 131 444 Police Assistance Line, and Crime Stoppers SA “Join the voice that supports South Australia - every call matters!” Working in the SAPOL Call Centre means stepping into a role where every call matters. Our team provides calm reassurance, and direction during some of the most critical moments in people’s lives. As the first point of contact for community members in urgent and challenging situations, the Call Centre plays a vital role within our organisation. Staff consistently report a strong sense of purpose, knowing that every call answered contributes directly to the safety and wellbeing of South Australians. This role is for you if you are: A confident decision maker who can provide clear verbal instructions Skilled at identifying and extracting key information An effective communicator with people from diverse backgrounds A team player with strong organisational abilities Solutions-focused, community-minded, and guided by integrity and respect Tech-savvy, with experience using multiple screens and software systems Resilient and composed in high-pressure environments Consultants apply a high level of knowledge of SAPOL’s functions and activities within the Call Centre environment. They use sound judgement and initiative when managing non‑emergency, complex, and Triple Zero (000) calls. The role requires working with autonomy and authority, while respecting cultural and social diversity, and interpreting and applying established policies and procedures. Benefits Work–life balance through flexible, preference-based rostering - with a variety of shifts across 24/7 Opportunities for casual, term, or permanent roles Wellbeing initiatives, including an onsite gym and Fitness Passport access A positive and diverse working environment Paid training Salary packaging options Career pathways within the South Australian Public Sector Special Conditions Applicants must hold current Australian work eligibility and will undergo background and criminal history checks. Shifts operate 24/7, including weekends and public holidays, and overtime may be required. Successful applicants will be placed in a pool for 12 months and may be selected to attend a scheduled five-week, full-time, paid training program (subject to availability and business needs). A further 10 shifts over a two-week period must be completed to consolidate training. Upon successful completion of training, Call Centre Consultants will be offered an ASO3 casual contract, with applicable shift penalties and allowances. To learn more about our hiring process please visit our website. We strongly encourage all applicants to read the Frequently Asked Questions before applying to ensure the role is the right fit for you - and that you are the right fit for the role. Enquiries: Please send any enquiries to: SAPOL.CallCentreRecruiting@police.sa.gov.au. Application Instructions Please click on 'Apply' which will direct you to I Work for SA, where further information on how to apply is provided. All applications must be submitted online via I Work for SA and must include the name, title, and email contact details of two current referees (one must be a current or most recent supervisor). Applicants external to SAPOL must complete an Employment Declaration Form (RF2099) and include it with their application. Please apply via the link below with your CV, and cover letter addressing the selection criteria. Please read the Job Application Guidelines. To strengthen our workforce, South Australia Police encourage applications from First Nations peoples. South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. People with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application. Applications close: 05/02/2027 5:00 PM Attachments: ASO3 Call Centre Consultant FAQs.pdf PID - ASO3 Call Centre Consultant .pdf RF2099 - Pre-Employment Dec.pdf SAPOL JOB APPLICATION GUIDELINES.pdf What's The Difference Advert (Jan 2026).pdf Flexibility Statement The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the South Australia Police team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Answering calls ⚠️ Managing calls Applying policies Key Strengths ️ Effective communication Decision making Tech-savviness Organisational abilities Resilience Community-mindedness A Final Note: This is a role with South Australia Police not with Hatch.
