This is a Front Office Manager - Eos by SkyCity role with SkyCity Adelaide based in Adelaide, SA, AU SkyCity Adelaide Role Seniority - mid level More about the Front Office Manager - Eos by SkyCity role at SkyCity Adelaide EOS by SkyCity is looking for an experienced, guest centric Front Office Manager to lead our award-winning team within one of Adelaide’s most distinctive luxury hotels. About The Role Reporting into our Hotel Manager, you will support the wider team to deliver a ‘live extraordinary’ guest experience culture, ensuring that all Eos guests receive exceptional service in all moments and experiences throughout their stay. With outstanding guest service and guest experience at the forefront of everything that you do, you will have a continual focus on improving guest and colleague experience whilst maximising the financial performance of the Front Office department. You will nurture and develop your team to deliver on ‘a new level of luxury and indulgence’ that we have promised our guests, whilst ensuring that the five Eos brand pillars are reflected in everything you do – distinctive, unexpected, indulgent, personalised, and magnetic. You will work very closely with Customer Contact Centre in Auckland as well as our gaming teams.You will interact in ways that create guest loyalty and distinctive positive feedback, not only throughout Australia, but Internationally as well. About You To join our team, you will have proven experience leading successful front office hotel operations and heightened guest experience in a luxury hotel environment, with excellent knowledge and understanding of front office and reservations systems. In addition to this, you will have; Demonstrated leadership capability, with the ability to multitask, prioritise and delegate effectively within a dynamic environment. Strong attention to detail and organisational skills, with experience building and leading high-performing teams. Excellent communication, negotiation and influencing skills. A collaborative approach, working effectively across departments to deliver seamless guest experiences and high guest satisfaction outcomes. Previous experience using Opera PMS will be highly regarded. What's in it for you? Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including; Free employee meals available at our employee restaurant Subsidised car parking and public transport tickets. Discounts available across SkyCity Adelaide venues. Discount health insurance, free flu vaccinations, skin checks and other health checks. Employee reward and recognition programs. Fantastic career and professional development opportunities. Access to Employee Assistance Program (EAP) If this role sounds like your next opportunity, please apply now! No recruitment agencies please. At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SkyCity Adelaide team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading front office operations Nurturing team development Maximising financial performance Key Strengths Leadership capability Attention to detail ️ Communication skills Opera PMS experience A Final Note: This is a role with SkyCity Adelaide not with Hatch.
