This is a Manager Ops Delivery Strategy & Capability Development role with Jetstar Airways based in Melbourne, VIC, AU Jetstar Airways Role Seniority - mid level, senior More about the Manager Ops Delivery Strategy & Capability Development role at Jetstar Airways We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often. Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars! Job Description Shape the Future of Jetstar Operations by co‑leading strategy shaping and initiative delivery, influencing how we operate today and into the future. Full time, permanent opportunity based at our Jetstar Headquarters in Collingwood Access to a range of employee benefits, including our staff travel program As the Manager, Strategy & Capability Development, you will partner closely with senior leadership to shape and evolve the Operations Delivery strategy and lead the roadmap of initiatives that brings it to life. You’ll uncover operational problems and opportunities by engaging with frontline teams, understanding bottlenecks, and shaping practical, technology‑enabled solutions that address real needs. Working closely with functional leaders and technology teams, you’ll lead initiative design and execution governance - defining requirements, shaping delivery approaches, and ensuring outcomes are embedded and measured over time. This role suits someone with a creative, analytical mindset who thrives on improving processes, solving complex challenges, and driving meaningful operational change. In This Role You Will Maintain and continuously evolve the Operations Delivery strategy and the roadmap of initiatives that bring it to life. Review, refine, and reprioritise initiatives as the operating environment changes, ensuring we are always focused on the highest‑value opportunities. Engage with frontline teams to uncover problems, understand bottlenecks, and translate operational insights into improvement opportunities. Partner with various functional to collaborate and design practical solutions that balance operational needs with technical feasibility. Shape initiatives end‑to‑end in partnership with senior leaders and delivery teams - defining requirements, influencing delivery approaches, identifying delivery partners, outlining what success looks like, and ensuring solutions land effectively. Act as a thought partner to senior leaders - challenging assumptions, pressure‑testing ideas and shaping initiatives through evidence‑based analysis. Shape and govern initiatives that leverage technology, analytics and AI to improve operational decision‑making. Track and report on initiative progress and impact, using data to measure outcomes and drive continuous improvement. You’ll Bring A background in management consulting or an equivalent role involving structured problem‑solving, stakeholder engagement, and strategic delivery. Strong analytical and process‑improvement capability, with experience identifying waste, mapping processes, and lifting operational performance. Lean Six Sigma training (Green Belt, Black Belt preferred) and/or practical experience applying continuous improvement methodologies. Experience leading or governing digital transformation or technology‑enabled change initiatives, with strong delivery and stakeholder management capability. Ability to translate operational challenges into practical, data‑driven improvement opportunities, balancing frontline needs with technology constraints. A tertiary qualification in engineering, business, operations, or a related discipline; experience in process mapping or systems engineering highly regarded. Aviation or transport industry experience is advantageous but not essential curiosity, adaptability, and the ability to quickly understand complex operations are key. Your Life At Jetstar Is Unlike Any Other. Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters. Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need. We’re Jetstar. Let’s takeoff together. Applications close on Sunday 22nd March 2026. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Jetstar Airways team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Evolving Operations Delivery strategy Engaging with frontline teams ️ Shaping initiatives Key Strengths Analytical skills Stakeholder engagement Lean Six Sigma Digital transformation ️ Process mapping ✈️ Aviation experience A Final Note: This is a role with Jetstar Airways not with Hatch.
