This is a Guest Service Agent - Eos by SkyCity role with SkyCity Adelaide based in Adelaide, SA, AU SkyCity Adelaide Role Seniority - junior More about the Guest Service Agent - Eos by SkyCity role at SkyCity Adelaide Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. As SkyCity Adelaide’s award-winning hotel, we are expanding our vibrant Front Office team and are looking for Guest Service Agents to join us on a Casual, Part-Time or Full-Time basis. About The Opportunity Delivering on the brand promise of 'live extraordinary', our Guest Service Agents will deliver on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests, ensuring that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well. As a key member of the Front Office team, you will ensure guests receive seamless, exceptional service throughout every moment of their stay. Key Responsibilities Provide a warm welcome and fond farewell to guests upon arrival and throughout their stay. Perform all guest check-in and check-out tasks and update room allocations. Handle all guest enquiries, requests, and comments in a timely and professional manner. Manage and update online and phone reservations. Verify and settle guests accounts upon the completion of their stay. Liaise with other hotel departments such as housekeeping, concierge, spa, and the gaming team to accommodate guests' needs. Complete daily checklists and review daily reports/logs. Upsell and reserve additional facilities and services, when appropriate. Provide information about the hotel facilities, available rooms, rates, and amenities. About You You are passionate about delivering world-class service and thrive in a fast-paced luxury environment. With impeccable attention to detail and refined communication skills, you take pride in crafting memorable guest experiences. In addition to this, you will have; Experience in a luxury hotel Front Office environment (highly regarded) Strong guest service focus and problem-solving capability Confident using Microsoft Office; Opera experience highly advantageous Excellent written and verbal communication skills (English required) Self-motivated, driven and energised to work in a dynamic environment Excellent grooming and presentation. What's in it for you? Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including; Free employee meals available at our employee restaurant Subsidised car parking and public transport tickets. Discounts available across SkyCity Adelaide venues. Discount health insurance, free flu vaccinations, skin checks and other health checks. Employee reward and recognition programs. Fantastic career and professional development opportunities. Access to Employee Assistance Program (EAP) No recruitment agencies please. At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SkyCity Adelaide team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Welcoming guests ️ Managing check-ins and check-outs Handling guest enquiries Key Strengths Guest service focus ️ Communication skills Attention to detail Opera experience Microsoft Office proficiency ✨ Grooming and presentation A Final Note: This is a role with SkyCity Adelaide not with Hatch.
