This is a Bookings Officer role with Queensland X-Ray based in Cairns, QLD, AU Queensland X-Ray Role Seniority - junior, mid level More about the Bookings Officer role at Queensland X-Ray Medical Imaging Administration Medical Receptionist Cairns Full time 2/3/2026 Join an essential services market leader We offer job stability and career progression Full time opportunity About Us Queensland X-Ray has more than 50 practices, led by the most experienced team of radiologists and nuclear imaging specialists in the state. We are part of the Sonic Healthcare group, an ASX Listed Company, and one of the largest diagnostic companies in the world. Our caring team of professionals from the technical, nursing, and administration support fields are all focused on providing the best service, care and clinical outcomes to our patients and referrers. About The Role We are seeking a Bookings Officer to join our Call Centre in Cairns. This role is predominantly phone based and includes full training to help you learn our locations, systems and booking processes. You will be responsible for making patient appointments across the Cairns region and providing exceptional customer service. This position is based at our Cairns Private Hospital practice. About You Strong verbal and written communication skills with the ability to actively listen, demonstrated empathy and consistently deliver high quality customer service. Previous experience in customer service or a call centre environment, ideally within radiology or healthcare is advantageous but not essential. A positive “can-do” attitude with a strong willingness to learn and adapt. Proven ability to work effectively both independently and collaboratively within a team environment. Excellent interpersonal skills demonstrating compassion, patience and professionalism at all times. Strong problem solving skills with ability to prioritise tasks and manage competing demand effectively. Demonstrated capacity to manage high volume call workloads (approximately 60-100 calls per day) while maintaining service excellence and accuracy. Thrives in a fast paced, energetic and occasionally noisy work environment. High attention to detail, a strong commitment to confidentiality and the ability to remain calm and composed under pressure. What We Offer A supportive, friendly and caring team with genuine passion for patient care A workplace culture that values empathy, teamwork and professionalism Access to an employee assistance program to support health and wellbeing Ongoing learning and on the job training to support your development Opportunities for career progression within the Queensland X-ray team The opportunity to rotate across all Queensland X-ray sites in Cairns, broadening your skills and experience If you are enthusiastic, professional, and up for a challenging but rewarding career, we would love to hear from you. Please submit your resume and cover letter via the upload link. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland X-Ray team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Making patient appointments Providing customer service Learning systems and processes Key Strengths ️ Strong verbal and written communication skills Problem-solving skills Attention to detail Experience in customer service or call centre environment Teamwork Adaptability A Final Note: This is a role with Queensland X-Ray not with Hatch.
