About Us The Speech Tree is a heart centred paediatric and adolescent speech pathology clinic in Melbourne’s outer east. We support neurodivergent children, teens and their families through neuro affirming, evidence based care. Our client care team is central to creating a warm, accessible and steady experience for families. About the Role This is a hands on, front desk position responsible for supporting families, clinicians and daily clinic flow. Responsibilities include: Front of House Leadership Welcoming families with warmth and professionalism Overseeing daily front desk operations Client Enquiries and Onboarding Managing phone and email enquiries Triage of referrals and waitlist management Onboarding new families, including forms and service agreements Bookings, Diaries and Logistics Managing clinician calendars, appointments, cancellations and reschedules Supporting smooth daily flow across terms and holidays Payments and Admin Systems Taking payments and issuing invoices Supporting NDIS, plan managed , and private billing processes training provided Maintaining accurate client records in our practice management system About You You will bring: Experience in a front desk or admin role in allied health, medical, dental, community health or similar Confidence handling a busy phone and inbox Strong attention to detail and follow through A calm, kind and steady communication style A child safe and neuro affirming approach Ability to follow instructions accurately and work independently Organised, proactive and able to prioritise well Experience with NDIS or working with neurodivergent families is welcomed but not essential. Hours and Pay Part time 24 hours per week, approx. 8:30am to 5:30pm On site in Montrose Health Professionals and Support Services Award, Support Services Level 2 Expected rate around $26 per hour plus super , How to Apply Please include: Your CV A 1 to 2 page cover letter addressing: Your relevant experience Why this role appeals to you How you support people when things feel stressful or messy Applications can be submitted directly through Seek or via email to Frances Brennan, Director , at speechtree.com.au with the subject line: Client Care Team Application, Frances Brennan Shortlisted applicants will be contacted for an interview.
