Beautiful Food, Curious Customers and Making Memorable Moments! Join our superstar teams contributing to the unique world and experience of BSP. A role truly connecting people to memorable experiences. Be proud to deliver service that feels effortless We’re on the lookout for Front of House All-Rounders who genuinely love people, move with purpose, and take pride in delivering warm, memorable service — even when the line is out the door. Every interaction counts, and your energy and care make all the difference. All About the Role As one of our Front-of-House superstars, you are a critical part of ensuring the Black Star Pastry experience is seamless and positively memorable for every customer. You'll be an essential part of the Black Star Pastry customer experience — serving our signature cakes, pastries, and beverages with efficiency, enthusiasm, and care. You’ll thrive in a fast-paced, design-forward venue where teamwork and attention to detail are key to every experience. In practice, and day to day, the key responsibilities could be best outlined as the following: Ensure each customer's journey with us is one to remember, for all the right reasons. Uphold the quality and consistency standards that define Black Star Pastry. Contribute positively to the store and team remaining open to learning and continuous improvement. Our Superstar Benefits Black Star Pastry fosters a fun, down to earth and inclusive culture that has brought together a group of highly engaged and collaborative team players who enjoy a hands-on, fast paced environment. Working amongst our celebrated leaders, you too will be empowered to contribute and play an active role in the bigger picture stuff as well as the day-to-day. We love our brand, and we love what we do! We like to ensure our people are rewarded and appropriately supported to do their best work whilst having the best time. Some of these perks include: True work/life balance - we work with you on a roster that fits Additional leave days for permanent employees (birthday leave and wellbeing leave) Access to amazing cakes, pastries and beverages as a 'BSP-insider' Being part of a progressive business, surrounded by industry professionals, and being given a true opportunity to develop your career. Access free, confidential counselling, support, and advice through an external provider. What we're seeking from You The most successful individuals in our Black Star Pastry galaxy are proven to be highly passionate about our brand and the many possibilities of what we can achieve as a collective BSP bunch. Whether you’re building a long-term career in hospitality or simply love creating memorable experiences for others, Black Star Pastry is a place where your energy and care are celebrated. We take what we do seriously, take pride in our achievements, and work together to overcome the variety of challenges that present themselves. The following will also ensure you have the lived experiences to hit the ground running: Previous experience working in a hospitality/retail environment. Demonstrate a positive attitude with a team oriented mindset. Embrace continuous improvement and learning. Proven ability to drive positive customer interactions centered on customer delight and upholding our product quality. High degree of diligence with Safe Food Handling and Hygiene practices. Proven experience in creating brilliant coffee would be highly regarded. A deep love for cake would be the cherry on top! About the Business At Black Star Pastry, we believe food is an experience. Known for our iconic Strawberry Watermelon Cake and our commitment to quality, creativity and connection, we create spaces where guests feel welcomed, inspired and cared for. Our cafés are fast-paced, design-led environments where exceptional service and beautiful products go hand in hand. Newtown marks the location where Black Star Pastry opened its first boutique patisserie in 2008 and since then, we have grown into an institution with stores in Rosebery, Chatswood Sydney's CBD, and more!
