Overview of the team The Contracted Services team is responsible for the management of contracts including third-party claim service providers, Clinical Panel, and Independent Medical Examination (IME) providers. The team works closely with relevant agencies and service providers to achieve positive outcomes for employees and employers. Overview of the role The Clinical Panel Support Officer is part of a small team that supports Comcare’s claims management function through the effective operation of Comcare’s Clinical Panel. The role contributes to the procurement, contract management, and administrative processes that enable Clinical Panel members to deliver high-quality services. The primary focus of the position is to manage the workflow of referrals between claims teams and Clinical Panel members, and to support the timely return of recommendations to claims teams. A key element of the role is maintaining collaborative communication with different stakeholders, balancing their varied timeframes with Panel member availability and team KPIs. Desirable experience Experience in customer service or administrative competencies will be well regarded. Eligibility and specific conditions of employment Australian citizenship. Character clearance (Australian Criminal History Check). Employee health declaration. Six months probationary period for new engagements. Ability to obtain and maintain a Baseline security clearance. How to apply Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role approximately 750 words (not exceeding one page). Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au
