About Us: We’re not your typical workplace, and we’re not looking for a typical IT Support Officer. We are enthusiastic, driven and growingfast! We are the ElevenX Group, a management company that supports 6 different brands of varying industries. Our group provides high level management services through a centralised leadership team, creating unity while celebrating the uniqueness of each brand. The Opportunity We have an incredible opportunity for an experienced IT Support to join the team in a newly created role in our offices based in Arundel. In this role you'll work to monitor, troubleshoot and maintain computer systems and networks, ensuring seamless operations for our team members. This includes setting up devices, configuring computer systems, identifying hardware & software issues, and resolving technical challenges for our team. You will use your natural problem-solving skills to overcome challenges identify solutions and utilise your strong interpersonal skills to adapt your communication style to suit your audience. What You’ll Be Doing: Installation and configuration of hardware and applications. Monitoring and maintaining computer systems and networks. Offer support, face to face, over the phone or online to identify and resolve issues. Troubleshoot system/network problems and diagnose and solve hardware/software faults. Support the roll-out of new applications, security configurations and updates. Set up new users’ accounts and profiles and deactivate offboarded users. Manage service desk inbox, actioning tickets according to urgency. Work quickly to respond to enquiries and IT issues within determined timelines. Manage other ad hoc IT & Servicedesk tasks as required. What You’ll Bring: Relevant Tertiary qualification in IT or minimum 5 years experience in a similar role. Strong communication and interpersonal skills. Highly organised with exceptional time management skills. Proven experience in working autonomously Strong computer literacy including proficiency in Google Workspace Why You’ll Love It Here: A values-led culture where high performance and heart go hand in hand A supportive, high-energy People and Culture team Genuine career progression in a growing group The chance to make a real impact, and be trusted to do so Competitive salary Commission structure following probation (we are in charge of reward and recognition, of course we get lots of perks). Sound like you? We’d love to hear from you BUT please don't submit a generic cover letter. We want people who go above and beyond and consider themselves high performers. Submit your resume and a short cover letter telling us why you’re excited about this role.
