Manage a diverse client portfolio, delivering Brennan's full IT services suite Drive customer experience while delivering patch retention & growth Previous MSP experience delivering complex services is highly beneficial Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role In this role you will find yourself managing a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction. The role will have two primary responsibilities: driving the customer experience and ensuring patch retention and growth to meet set targets. The successful candidate will have to have a good balance between customer service, commercial acumen and a strong desire to achieve set targets. Key Responsibilities: Engage directly with customers to identify new business opportunities, including cross-sell and up-sell prospects. Serve as the primary customer-facing contact for a defined portfolio across Brisbane. Build a deep understanding of each customer’s business, lead strategic planning sessions, road mapping activities and workshops to demonstrate how our technology can address their goals and challenges. Prepare high-quality proposals, contracts and tender responses for customers within your portfolio. Manage bids end-to-end, collaborating closely with Presales, Service Delivery and leadership teams to design solutions aligned to customer requirements. Continuously develop expertise across our product range and clearly articulate value propositions to customers. What skills and experience you bring: Minimum of 5 years’ experience in IT account management. Prior experience working within an MSP, Service Integrator, Consulting or outsourced service delivery environment. Strong consultative sales background with the ability to uncover and shape customer requirements. Experience presenting, influencing and engaging effectively at C-suite and senior executive levels. Commercial exposure and/or experience with Presales or Solution Architecture across multiple domains, including IT, cloud, data, networking, unified communications, voice, or telephony. We welcome candidates from diverse backgrounds and career paths. If you meet most, but not all of the criteria, we still encourage you to apply. Note: As part of our hiring process, you will be required to undertake a National Criminal History Check. Brennan is an equal opportunity employer.
