NEC is a leading global software and solutions technology business. With over 120 years of innovation globally and 50 years here in Australia, NEC has helped future-proof organisations in a dynamic and fast changing business environment, driving growth and efficiencies through smart technology solutions, manage risk, solve workforce issues and help businesses improve their customer and employee experience. Working with government agencies and private enterprises, NEC streamlines and simplifies the complex technology requirements, working in areas including health, transport, construction, manufacturing, emergency services, corrections, law enforcement and many more. About the role We are now seeking a Problem Management Coordinator to join our team, working on an exciting new program of work in Canberra. Key Responsibilities Provide support involved with the investigation of service interruptions in relation to one or more Incidents that have been reported. Ongoing improvements and uplifts toward proactive problem identification, with early risk identification, and prevention of potential Incidents before they occur. Take responsibility to classify, prioritise, investigate, monitor, escalate, and communicate to coordinate responses within the MVE. Manage problems and their life-cycle, until resolution is achieved. Detect change of state, aligning precise controls and actions for CI/CMDB affected entries. Providing assurance through day shift operations with event notifications and incident management. Baseline security clearance is required, and the role will commence during January and February 2026. What's in it for you! At NEC, we are committed to social values of safety, security, fairness, and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. Our staff enjoy volunteering, continuous learning and development, flexible work options, 14 weeks paid parental leave, NEC Partner Product Discounts, access to great retail discounts, health and wellbeing programs, and much more. Please apply now.
