Company Description Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, gaming lounge, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera. Job Description Key Responsibilities Oversee the day-to-day operations of the venue, ensuring it runs smoothly, safely, and in full compliance with gaming, liquor, and food & beverage legislationManage gaming, bar service, Keno, and entertainment offeringsAct as the Gaming Nominee, maintaining full compliance with all gaming and liquor regulationsMonitor patron behaviour and uphold responsible service of alcohol and responsible gambling practicesDrive a strong service culture, team engagement, and performance across all levelsChampion operational excellence by managing labour costs, budgets, inventory, and overall P&L performance to support sustainable profitabilityDeliver a consistently positive guest experience for both hotel guests and local regularsTranslate the hotel’s F&B vision into high-quality, consistent service experiences that reflect Sofitel’s art of hospitalityCollaborate with the Executive Chef and F&B Manager to ensure menus, service standards, and execution align with brand expectationsPlan and support venue promotions and activations in partnership with the Marketing teamOversee cash handling procedures and ensure accurate venue reporting Qualifications What You Will Bring Proven experience in a gaming, bar or hospitality venue leadership role, with strong knowledge of day-to-day venue operationsA thorough understanding of Queensland gaming and liquor compliance, with the confidence to uphold legislation, venue policies and harm minimisation practices at all timesExperience acting in, or readiness to step into, a compliance-responsible position such as Gaming Nominee or Approved ManagerA strong sense of personal accountability and the ability to make sound operational decisions in a regulated environmentThe ability to lead, coach and develop a team, creating a culture of professionalism, service excellence and responsibilityA genuine passion for hospitality and pride in delivering experiences that reflect the Sofitel luxury brandA growth mindset with a desire to continuously improve venue performance, team capability and guest experienceSolid financial awareness, including labour control, cost management and interpreting venue performance resultsConfidence managing customer concerns and complex situations with professionalism and composureStrong communication and relationship-building skills with guests, team members and internal stakeholdersFlexibility to work evenings, weekends and public holidays in line with venue trading hoursCurrently hold or be willing to obtain licences as necessary (RSA, RSG, CLO, RMLV, Approved Manager, Gaming Nominee Licence) Additional Information Thrive in Our Sofitel Gold Coast Broadbeach Community Complimentary duty meals, discounted on-site secure parking, and dry cleaningCelebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthdayGenerous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolioTailored recognition and reward programsOngoing leadership development, mentoring, and career growth opportunitiesInclusive and supportive culture where your creativity and leadership shape the guest experience Full Australian working rights are required for this role with the ability to work an average of 38 hours per week. Our Commitment To Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
