Company Description Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals. Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us. Job Description Key Responsibilities: Lead and manage the end-to-end workflow for current AE students, including deferrals, suspensions, withdrawals, extensions, change of course and change of campus. Ensure strict compliance with AE policies and procedures relating to academic records, data integrity and student privacy. Oversee non-returning, non-payment and course progress reporting, ensuring accurate and timely updates within the RTO framework and visa reporting through PRISMS in line with 30-day regulatory requirements. Validate and reconcile data across student management systems to maintain accuracy, consistency and regulatory compliance. Manage student reinstatement processes, ensuring all records are updated correctly and in a timely manner. Verify and release official student transcripts in response to third-party requests, in accordance with privacy obligations. Collaborate closely with cross-functional teams to effectively manage the full student lifecycle, ensuring ongoing ESOS compliance and providing guidance on ESOS-related matters to staff and students. Respond to student and stakeholder enquiries (in person, phone and email), providing accurate information and timely follow-up. Maintain up-to-date knowledge of relevant federal and state legislation relating to student records and privacy. Undertake additional administrative duties as required by management. Qualifications About You: Significant hands-on experience using PRISMS, with a high level of competence in visa reporting and compliance requirements. Demonstrated experience working within the ESOS legislative framework, with a sound understanding of compliance obligations. Minimum three years’ experience in an administrative role within the education sector. Strong attention to detail, with the ability to maintain accurate records and manage compliance-driven processes. Demonstrated ability to work collaboratively within a team environment and contribute positively to shared goals. Excellent time management skills, with the capacity to manage competing priorities and meet strict regulatory deadlines. Proven people management skills, with the ability to provide guidance, support and oversight where required. Self-driven and able to work independently, taking ownership of tasks and delivering outcomes with minimal supervision. Additional Information Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special - and you can be part of it. Opportunities to grow within the organisation $1,500 annual professional development allowance Incredibly committed and supportive team of student-centric professionals Health insurance discounts through Bupa Be part of a fast-moving, agile private provider where decisions turn into action quickly Acknowledge Education is part of UP Education group – a leading education provider: about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
