About XBOW At XBOW, we’re redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we’re stepping up to scale offensive security to meet the ever-growing demand. AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead. Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times—we’re shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security. We’re building something that must be built, and we’re the team to do it. Join us in shaping the next frontier of autonomous security. What You'll Do Act as customers technical PoC post-salesWork on integrating the XBOW product with customer environmentsLead self-hosted product deployments, support and upgradesSupport feature prototypingProvide Tier 2 support for customer technical issuesBe open to supporting pre-sales support roles when requiredProvide feedback to product teams on what you are seeing in the FieldHelp explain the technical and business value of the product to users and stakeholdersSupport hand-off between pre and post sales teamsRun Expert Services engagements Your Role We’re looking for an experienced hands-on Expert Services Engineer to support the Customer Success team with XBOWs customers. You’ll support complex demos during the sales cycle, work with the customer to integrate and deploy the product in their environment, prototype features based upon customer needs, and provide Tier 2 technical support. This is a deeply technical role within a customer facing environment. You’ll work across multiple customers supporting the sales team, and act as a conduit to share information back with the Product Engineering team to help mature the platform. Who You Are (Required Qualifications) Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS productUnderstanding of SAST, SCA, CWP and DAST products in the marketHands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies10 years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experienceStrong command of security concepts such as the OWASP Top 10Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAACan support CSM teams by resolving customers technical issues, and providing Tier 2 supportComfortable prototyping features for customersExperience working with Cloud vendors such as AWS, Azure, GCP and OCICapable of explaining complex security concepts clearly to mixed audiencesUsed to tailoring messaging to CISOs, security engineers and executivesExperience working with Product Engineering teams to communicate customer learningsBasic understanding of customer post-sales buying drivers and objectionsComfortable learning new languages such as Go and TypeScript. Bonus If You Have (Preferred Qualifications) Pre-sales Solution Architecting/Solution DesignSecurity/DevSecOps consulting experience in a Professional Services settingCompleted AWS/Azure certifications and supported competency and audit effortsActively involved in the security community, including speaking at conferences, running workshops and/or contributing to Open SourcePreviously filled a role as a security buyer, such as a CISOHad experience in software engineering rolesInvolved in complex platform build outs using technologies such as Terraform and Kubernetes What We Offer Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story.Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale.Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide. What Else You Should Know Location: Remote APACContract: Full-timeHiring Process:Introduction with TA screenHead of Field EngineeringTechnical InterviewCROFinal Interview At XBOW, we leverage AI every day, it's embedded in our product and our sales approach. But for this role, we’re seeking someone who brings genuine curiosity, empathy, and persistence. If that's you, we'd love to connect.
