Description We currently have an opportunity for a Cleaning Manager (Cleaning SME) to join our Government and Integrated Facilities Management play a key role in strengthening the quality, consistency and performance of our cleaning operations across diverse, high‑profile environments. Reporting to the Contract Director – Soft FM Services, you'll help deliver high‑quality outcomes that support our essential services. What You’ll Do This role offers a broad scope, with key responsibilities including: Provide technical leadership and governance across all cleaning services, ensuring compliance with WHS, environmental and chemical management standards. Oversee cleaning team capability, including competency, training, inductions and ongoing operational support. Lead quality assurance through audits, performance monitoring, corrective actions and continuous improvement initiatives. Support the mobilisation and transition of sites, including validation of scopes, rosters, equipment, chemicals and readiness for Day 1 operations. Drive innovation and best practice by standardising cleaning methodologies, enhancing efficiency and uplifting presentation standards. What You’ll Bring Proven experience managing or governing cleaning services within large, multi‑site, customer‑facing environments such as retail, commercial or mixed‑use facilities. Strong understanding of cleaning standards, periodic works, floorcare systems and the operational needs of high‑traffic public spaces. Excellent stakeholder engagement skills with the ability to advise, influence and build trusted operational relationships. A calm, solutions‑focused approach with strong attention to detail and a commitment to high‑quality service delivery. Relevant cleaning operations, infection control or WHS qualifications (e.g., Certificate IV in Cleaning Operations). More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: Training and development to support and diversify your career. With 30% of vacancies filled internally you’ll find real opportunities to advance your career. Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
