Job Description Reception Agent We are currently seeking dedicated and dynamic Casual & Part Time Guest Services Agents to join our team, support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities What you will be doing/ Key Responsibilities: Provide passionate, knowledgeable, and friendly service Assist guests with all enquiries and complaints and provide accurate information to guests Check guests in and out of the Property accurately and in a timely manner Take reservations as required Answer all telephone calls in a professional manner Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly Ensure all guest details are fully updated on PMS system to ensure information is correct Ensure special requests are actioned appropriately and promptly Maintain the cleanliness and the presentation of the front desk at all times Ensure relevant information is communicated between departments
