ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities. About the Organisation This respected community organisation is a leading provider of programs and support services for Aboriginal and Torres Strait Islander peoples across the greater Brisbane region. What began as a small grassroots initiative in the early 2000s has grown into a dynamic organisation delivering a wide range of government and community-funded programs focused on empowerment, education, cultural connection, and wellbeing. Guided by strong cultural values, the organisation’s mission is to empower individuals, families, and communities to reach their potential. Their work is underpinned by principles of personal growth, harmony, accountability, open communication, and teamwork. With a commitment to collaboration and community leadership, the organisation continues to expand its services and partnerships, providing culturally grounded programs that strengthen identity, promote opportunity, and foster positive change for future generations. All applicants are welcome – You don’t need to identify as Aboriginal or Torres Strait Islander to apply, though Aboriginal and Torres Strait Islander applicants are strongly encouraged. The organisation provides ongoing cultural learning and development, supporting all staff to work in a culturally safe and inclusive environment. The Opportunity MULTIPLE ROLES AVAILABLE! We are seeking compassionate and skilled Family and Child Connect Case Workers to provide support to vulnerable families. This role provides high-quality assessment, advice, and referral services to families, supporting them to navigate challenges such as child behaviour, family relationships, housing, and access to community services. Key Responsibilities Conduct intake, engagement, and assessment of families’ needs using culturally safe and strengths-based approaches. Provide advice, information, and referrals to appropriate support services. Work collaboratively with external stakeholders, including government and non-government service providers, to ensure coordinated care. Respond to urgent or complex situations, including risk assessment and escalation where necessary. Maintain comprehensive and accurate documentation, case notes, and reports in line with professional standards. Participate in ongoing professional development, supervision, and reflective practice to maintain high-quality service delivery. Role Requirements Experience in youth work, community services, casework, or related field. Knowledge of Aboriginal and Torres Strait Islander cultural frameworks and family systems. Skills in trauma-informed, culturally safe, and strengths-based practice. Ability to develop, implement, and review SRPs with young people and families. Strong communication, collaboration, time management, and record-keeping skills. Probity Requirements Minimum Certificate III in Community Services or related field Current QLD Driver Licence Possession of, or ability to obtain, a ‘Positive Notice’ Blue Card (Working with Children Check). First Aid and CPR certification, or willingness to obtain (the employer will cover this cost). Willingness to undergo a National Police and Criminal History Check (the employer will cover this cost). Remuneration and Benefits SCHADS Level 4 – $88,099.44 – $94,791.84 per year 12% super Not for profit salary sacrifice available to increase your take home pay Pool cars available for all work related travel Ongoing professional development including fortnightly succession planning Cultural learning opportunities provided Paid parental leave for eligible employees Access to Ceremonial, Cultural and Community Service Leave Access to free and confidential counselling and support through EAP To Apply Apply with your resume and a cover letter via Seek. Applications will be reviewed upon receipt. For a confidential chat, reach out to Indi Adams, Recruitment Consultant via email – ia@procareaustralia.com.au Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA people, and all genders. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.
