So… who are we? Techtronic Industries (TTI) is a global leader in designing, manufacturing, and marketing quality consumer and professional products. Our brands — RYOBI, AEG, Hoover, Vax, Kango and Empire — are trusted everywhere from the DIYer’s garage to the professional jobsite. We’re passionate about innovation, collaboration, and building exceptional experiences for our customers and our people. When you join TTI, you join a team fuelled by growth, curiosity, and a commitment to doing meaningful work together. About the role We’re looking for a Consumer Insights Manager to join our Consumer Insights team on a 12‑month contract . Reporting to the Head of Insights, you’ll lead key customer research and Voice of the Customer (VoC) programs that help drive Customer Obsession at TTI. This role is all about bringing the customer to life — transforming research, feedback, and data into meaningful stories that influence decision‑making across marketing, product, sales, and service. You’ll design and run research programs end‑to‑end, champion customer advocacy, and ensure we’re always listening, learning, and evolving based on what our customers need. If you love uncovering insights and turning them into action… this is the role for you. Day‑to‑Day • Act as the champion for customer and shopper insight across the business • Lead end‑to‑end customer research programs — from design, data collection, and analysis through to storytelling, reporting, and embedding • Own and manage key VoC and research platforms (InMoment, Kapiche, BazaarVoice), ensuring data integrity and issue management • Translate customer, market, and shopper insights into actionable business recommendations • Build and maintain a customer engagement roadmap aligned with business priorities • Work closely with stakeholders across marketing, product, service, and sales to influence strategic and tactical decisions • Monitor and analyse insights from multiple sources including CRM, websites, research, and online reviews • Support Data Analytics teams with guidance on future data and visualisation needs • Lead cross‑functional insight forums to connect themes across service, sales, product and marketing • Drive continuous improvement through identification of platform issues, process enhancements, and opportunities to lift NPS and customer satisfaction • Embrace new tools — including safe, responsible AI — to enhance efficiency and insight generation What we’re looking for You’re a natural storyteller with a passion for understanding customers. Curious, analytical, and commercially minded, you know how to turn data into meaning and bring stakeholders on the journey. ✔️ Tertiary qualification in a relevant field ✔️ 5 years’ experience in Consumer Insights or a related field ✔️ Experience delivering both quantitative and qualitative research end‑to‑end ✔️ Exceptional communication, writing, and project management skills ✔️ Proficient in Microsoft Office (Excel, PowerPoint, Teams, SharePoint) ✔️ Strong data storytelling skills — able to explain complex insights to non‑technical audiences ✔️ Proven stakeholder management and collaboration experience ✔️ Skilled at running ad‑hoc research projects ✔️ Strong understanding of VoC programs (nice to have if multi‑touchpoint experience) What we can offer you • A hybrid and flexible working environment • A brand‑new office (we only moved in November 2025 — it still has that new office feel!) • Generous product discounts — trust us, your tool collection will never be the same • Recognition programs and regular team celebrations • Opportunities for learning, development, and skill‑building • A supportive, collaborative, insights‑driven team culture If you’re ready to champion the voice of our customers and shape the future of insights at TTI… STOP… look no further and APPLY! Apply now Share Save Job
