Introduction Tomorrow is our home. At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, Neff and Simens, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here. Description The Customer Service Marketing Manager is responsible for shaping a solid digital and offline customer service experience that enhances customer satisfaction while driving business growth. Focusing on customer service touchpoints, success in this role is defined by transforming the customer service journey into a seamless, value-adding touchpoint for our customers. They will strategise and implement initiatives to optimize the digital service experience, create empowering self-help content, and execute targeted marketing campaigns to drive sales of accessories, cleaning & care products, and spare parts through our online shop. This role will contribute to long-term customer loyalty and profitable growth by owning the digital customer experience at critical post-purchase moments. This role covers B2B and D2C marketing activities. Skills And Experiences Essential: A consumer-first mindset Sound knowledge of Digital Marketing fundamentals Proven experience driving online sales in an e-commerce environment. Hands-on expertise managing Google Ads campaigns (Search & Shopping). Strong analytical skills. Proficiency with creating website marketing content. Excellent project management and organizational skills. Strong collaboration skills, with experience managing agencies. Pro-active attitude and drive to bring high-impact campaigns to marke t Desirable: Experience managing marketing budgets. Knowledge of SEO best practices for website content. Experience in a customer service or after-sales marketing role. Familiarity with Adobe Analytic or similar tools. Understanding of UX/UI principles.
