We are seeking a Data Centre Support Analyst to join a fast-paced retail technology environment. This temporary role is based in Hawthorn East and focuses on providing exceptional technical support to ensure seamless operations. Client Details This opportunity is with a large organisation within the retail industry, known for its innovative approach to technology. The company provides a professional environment where employees can contribute to impactful projects and further develop their technical skills. Description Provide first-level technical support to internal stakeholders in the retail industry. Monitor and manage data centre technology systems to ensure smooth operations. Assist with troubleshooting and resolving technical issues in a timely manner. Log and track support requests, ensuring accurate documentation. Collaborate with other departments to escalate and resolve complex issues. Maintain and update knowledge of company systems and processes. Provide training and guidance to end-users on various technical tools and platforms. Contribute to process improvements and system enhancements. Profile A successful Support Analyst should have: Relevant qualifications in Information Technology or a related field. Experience in data centre technical support within the retail or technology sectors. Proficiency in troubleshooting and resolving technical issues effectively. Strong communication skills and the ability to work collaboratively with team members. Organisational skills and attention to detail for accurate record-keeping. A proactive approach to problem-solving and learning new systems. Familiarity with retail technology systems will be highly regarded. Job Offer Temporary role with the potential to gain valuable experience in the retail industry. Opportunity to work in a large organisation with advanced data centre systems. Convenient location in Hawthorn East, with access to public transport and amenities. If you are ready to take on this exciting challenge as a Data Centre Support Analyst, we encourage you to apply today! To apply online please click the 'Apply' button below.
