Regional Operations Manager – Retirement Living Full-time Camberwell, VIC About the Role We’re looking for an experienced Regional Opertions Manager – Retirement Living to lead a portfolio of Retirement Villages and inspire high-performing Village Managers across Victoria and Tasmania. In this senior leadership role, you’ll drive operational excellence, build leadership and financial capability, ensure legislative compliance, and partner closely with Sales to boost occupancy and customer outcomes. You’ll also play a key role in new village developments, from feasibility through to commissioning. If you’re a leader who thrives on developing people, improving systems, and creating exceptional retirement living experiences, this is your opportunity to make a real impact. Key Responsibilities Providing leadership and operational oversight of a regional portfolio of Retirement Villages Coaching, mentoring, and developing Village Managers through structured leadership and financial capability programs Overseeing village budgets, financial reporting, and commercial performance Ensuring compliance with legislative, contractual, and organisational requirements Leading the development and implementation of consistent, evidence-based systems, policies, and processes Partnering closely with Sales teams to drive occupancy, align priorities, and deliver a seamless customer journey Championing customer experience through resident-focused services, feedback mechanisms, and quality assurance Contributing to new village developments from feasibility through to commissioning Building strong internal and external relationships, including with industry bodies and regulators About You You’re a confident, values-driven leader with a strong background in Retirement Living or a related sector. You balance commercial acumen with empathy, and you’re passionate about developing people, improving systems, and creating communities where residents feel heard and supported. You’ll bring: A bachelor’s degree or higher qualification in Business, Real Estate, Retirement Living, or a related discipline Strong industry knowledge with a minimum of 5 years’ management experience in a relevant role Strong leadership, coaching, and stakeholder engagement skills Financial capability, including budgeting, reporting, and analysis A collaborative, solutions-focused mindset with a commitment to customer experience Essential requirements: Qualifications in Business, real estate, Retirement Living or similar 5 years’ experience at a management level in a related role Willingness to undertake a National Police Check (renewed every 3 years) Willingness to undertake a medical assessment Hold a current driver’s licence and own a reliable vehicle Full and ongoing right to work in Australia About us We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre How to Apply If this role sounds like a good fit for you, we’d love to hear from you. Click 'Apply Now' to submit your application. Only short-listed applicants will be contacted. If you require support with the application process, please contact Eman on eelhessny@baptcare.org.au At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs. Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.
