The Opportunity An exciting opportunity to join a high-growth, market-leading AI technology company that is transforming how organisations work with complex information at scale. Backed by top-tier investors and trusted by global enterprises, this business operates across 60 countries and partners with some of the world’s most recognised brands. As a Customer Success Manager , you’ll play a pivotal role in ensuring customers realise maximum value from a cutting-edge AI platform. You’ll work closely with clients ranging from mid-sized businesses to large enterprises, owning onboarding, adoption, engagement and long-term success. This is a highly customer-facing role, ideal for someone who thrives on building relationships, solving problems and driving measurable outcomes. What You’ll Be Doing: Own and deliver an exceptional end-to-end customer experience across a sophisticated AI product suite Lead onboarding and implementation programs for customers of varying size and complexity Act as the primary post-sale point of contact, ensuring smooth handover from sales Build strong, trusted relationships with key stakeholders across customer organisations Train users on best practices and run product demonstrations to drive adoption Develop proactive deployment and engagement strategies to maximise product value Analyse customer usage data to identify risks, opportunities and improvements Identify upsell, cross-sell and expansion opportunities in collaboration with Sales Drive renewals and minimise churn through strong onboarding and engagement Act as the voice of the customer, sharing insights with Product, Support and Engineering teams Liaise with internal technical teams to resolve issues and influence product enhancements Travel domestically and internationally as required to support customer relationships What We’re Looking For: Strong experience in a Customer Success, Account Management or Client-Facing role , ideally within SaaS, technology or enterprise software Highly organised with the ability to manage multiple customers and priorities Confident, articulate and comfortable presenting to a wide range of stakeholders Analytical mindset with the ability to interpret customer data and usage trends Excellent communication skills: written, verbal and interpersonal Proactive, self-driven and solutions-oriented Comfortable working in a fast-paced, high-growth environment Passion for customer experience and long-term relationship building Tertiary qualifications in an analytical, technical or scientific discipline are advantageous but not essential. Why Apply? Join a rapidly scaling AI business with global reach Work with enterprise customers across diverse industries High-impact role with visibility across sales, product and leadership teams Opportunity to grow your career in a world-class Customer Success function For a confidential discussion, contact Hugh Johnson on 0440 136 509 or email hugh@woodsco.com.au . Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability
