Job description This is a newly created role on a 4-month contract , with an ASAP start , designed to relieve administrative pressure and support investigators with critical day-to-day tasks. Key responsibilities: Managing high-volume administrative support for fraud investigations Requesting, downloading, saving and loading investigation documentation Triaging and managing file releases, including provision of information to the Regulator Requesting and managing call recordings, surveillance material and other evidence Accurately recording fraud tip-offs and claims-related data in internal systems Managing shared inboxes and responding to internal requests via email and Microsoft Teams Taking minutes, capturing actions and drafting agendas (clear, accurate and concise) Ensuring records are saved correctly and available for investigator review Maintaining confidentiality, privacy and record keeping standards What we’re looking for: This role suits someone with solid foundational admin experience who enjoys structured, detail-focused work and can quickly learn new systems. Strong attention to detail and accuracy, particularly with data and document handling Confidence working in a high-volume environment with quick turnaround times Clear written communication skills, especially for minutes and action summaries Professional discretion when handling sensitive information The ability to adapt to change and work with different personalities A reliable, proactive approach to getting admin tasks completed Contract details: 4-month contract ASAP start Initially office-based , transitioning to a hybrid arrangement CBD located Monday to Friday
