Part time 22.5 hours per week Availability across Tuesday, Wednesday and Friday – some additional flexibility may be required About us Lort Smith is Australia’s largest not-for-profit animal hospital, dedicated to keeping pets and their people together. For over 90 years, we’ve championed the powerful impact of the human-animal bond by providing accessible, compassionate care to more than 20,000 animals each year. Our services include world-class veterinary care, rehoming programs, and community initiatives that make a meaningful difference in thousands of lives. We’re committed to ensuring that no one is left behind, offering flexible financing options to help low-income individuals access the care their pets need. About the role The primary function of this multifaceted position will be customer service (both internal and external) and ensures the correct supply of required goods and services for the dispensary and hospital as a whole. This role is being offered as part-time (Part time 22.5 hours per week) and requires availability across Tuesday, Wednesday and Friday – some additional flexibility may be required. You’ll be responsible for: Conveying information on pharmacy products to clients Assisting with client enquires about prescribed medication Giving advice regarding over-the-counter animal care products Managing inventory, including purchase and supply Assisting with stocktake Updating pricing as required and ensuring items are billed out at the correct price Providing training and education to the team on policies, procedures and processes About you Your engaging and helpful manner will help deliver a high level of customer service at all times. You will have a clear and empathic style of communication, able to convey information to clients and staff. You’ll also have Experience working in a pharmacy or dispensary Demonstrated experience in high-volume customer service Proven ability to work in a team in a busy, demanding environment Experience in training nurses or clinical teams on dispensary procedures Cert IV in Veterinary nursing or equivalent (desired, but not essential) An understanding of current veterinary nursing and hospital practices (desired, but not essential) Demonstrated ability to show initiative and innovation What we offer A purpose-driven organisation with a genuine community impact Employee wellbeing programs and highly regarded Employee Assistance Program (EAP). Benefits including pet-friendly workplace policies, discounts on veterinary treatment, products and pet insurance. A diverse team environment How to apply To apply, please click ‘Apply Now’ and upload your CV and a short cover letter outlining your interest and suitability for the role. Applications will be reviewed as they are received, and interviews may be scheduled at any time. We encourage you to apply early to avoid missing out. If you have any questions or would like a copy of the position description, please email careers@lortsmith.com for a confidential discussion. To learn more about Lort Smith and the work we do, please visit: www.lortsmith.com or look us up on Instagram. If you are excited about the prospect of joining our team and making a difference, please apply directly via this ad. Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.
