Who is Control Insurance Solutions: Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance industry’s needs. We are passionate and focused on everything we do. We are now seeking talented individuals to join our growing Hire Car team. About The Role: As our new Roadside Assist Team Leader, you will lead a team of front-line advisors in our call centre, ensuring that, as a team, you deliver on our ethos of ‘High Performance with High Integrity’. Exceptional leadership and customer service is essential, ensuring we are always looking for ways to deliver better outcomes for our customers and stakeholders. The Roadside Assist team are responsible for delivering several roadside assistance services and motor accident towing services. This is a fast-paced role that requires solution-based thinking & high levels of accountability. Key Accountabilities: Lead a team of Roadside Assistance & Towing front-line consultants Oversee telephony, call queues, inboxes, and systems to ensure SLAs are being met Celebrate success whilst promoting a culture of high performance, ensuring ongoing development & coaching of consultants to drive performance Conduct regular performance reviews with direct reports Develop & implement processes and systems to maximise efficiency and performance while making sound, commercially focused decisions Comply with all industry specific Acts, Codes and Regulations, as well as company policies and procedures Build highly effective working relationships with key stakeholders, both internal & external Manage supplier performance and resolve ad hoc issues Support management with reporting, business planning & performance management What experience you’ll bring: Motor accident or mobility assistance experience along with a customer focused approach and a genuine care for people Strong relationship management skills, high-level conflict resolution skills and excellent communication skills Commercial acumen, high attention to detail, a calm & composed demeanor with high levels of resilience The ability to identify and manage business and people risks appropriately and in line with business guidelines A healthy view on change and the ability to support a team through business / role changes The ability to motivate, develop and lead a team of unique individuals to achieve great outcomes with the ability to take and give feedback in a constructive way Good decision making, critical thinking and analytical skills The ability to plan, organise & manage time effectively and problem-solve whilst keeping all key stakeholders in mind Our Benefits: Modern office, overlooking Lake Kawana Clear role accountabilities and measures of success Exciting start-up environment Be challenged and rewarded as you contribute to our business success Support and guidance as you grow in confidence in your new role Join in a variety of social and community activities Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation Income Protection Insurance provided to all employees If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Control Insurance Solutions welcomes and values diversity in the workplace. A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. LI-155866361_SR1 Thank you for your interest in Auto & General Holdings. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as "Already Applied". Thank you for your interest in employment with us.
