About the role We have multiple exciting opportunities for Casual Venue Services Officers to join our dynamic Programming and Operations team. In this customer‑facing role, you’ll support the delivery of high‑quality events and venue operations, ensuring our patrons enjoy a safe, welcoming and professional experience. You’ll assist with day‑to‑day venue activities, including customer service, event setup and pack‑down, basic technical support, and ensuring compliance with WHS and venue standards. This is a hands‑on, fast‑paced role suited to someone who enjoys variety, works well in a team, and is comfortable working flexibly across a 7‑day roster. In this role, some of your key accountabilities will be: Act as the primary point of contact for clients, guests, and stakeholders during venue operations. Oversee and monitor events in progress to ensure smooth delivery and a positive customer experience. Provide excellent customer service and always ensure the safe and appropriate use of venues. Set up venues for events, including furniture, layouts, and basic AV equipment. Liaise with staff and contractors regarding technical, production, and maintenance requirements. Supervise onsite staff such as cleaners, security, and food & beverage personnel when required. Provide venue access and ensure venues are properly secured, locked, and alarmed after use. The successful candidate will have Certificate III in Hospitality or demonstrated experience working in a similar customer facing, event, venue, or hospitality environment. Current driver’s licence. Responsible Service of Alcohol (RSA) certification. Proven customer service experience with strong interpersonal and communication skills. Ability to work flexibly across a 7‑day roster, including weekends and evenings. Basic understanding of event production and technical equipment. Demonstrated knowledge of Work Health and Safety (WHS) responsibilities. Confident computer literacy and ability to use standard business software. What We Offer A supportive, people‑focused workplace culture Competitive hourly rate from $42.50 (inclusive of 25% casual loading) 12% superannuation The chance to contribute to a vibrant, culturally diverse community by supporting events and programs across Council venues. If you have made a positive commitment to further your career and you possess the attributes located in the Position Description, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered. If you would like further information on this role, please contact Lee Willsher, Team Leader Venue Operations on 02 9330 9505. Applications must be completed and submitted via our website. Closing Date: Monday 16 March 2024 at 11.59PM AEST. Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check and pre-employment medical assessment. Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA and those from culturally and linguistically diverse backgrounds. At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position. Apply Now
