Supportive learning environment Competitive salary and job security Start asap Customer Service Representative Green Fields, SA $65,000 - $72,000 Super Full-Time | Permanent About the Role We are seeking an experienced and customer-focused Customer Service Representative to join a well-established organisation within the building services industry. This is a key role within the Sales team, where you will provide professional, efficient, and high-quality customer service to both internal and external stakeholders. As the first point of contact for customers, you will manage enquiries, process orders, and support sales operations to ensure a seamless customer experience. Key Responsibilities Manage incoming phone and email enquiries, answering general sales questions or directing to the appropriate team member Provide friendly, efficient, and professional customer service at all times Deliver accurate information on products, services, policies, and procedures Process customer sales orders accurately using the D365 system in line with company procedures Provide counter sales support as required Support the external sales team to ensure orders are processed and fulfilled efficiently Proactively communicate with customers regarding order status and delivery timelines Achieve and maintain DIFOT and order accuracy targets of 98.5% or greater Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction Contribute positively to the team environment and continuous improvement initiatives Maintain compliance with company policies, particularly in Safety, Environment, and Quality Assurance Perform other duties as directed by the Sales & Distribution Manager About You Proven experience in a customer service or sales support role Strong communication skills with a professional and engaging phone manner Ability to remain calm, flexible, and solutions-focused in a fast-paced environment High attention to detail and accuracy when entering orders and managing data Strong teamwork skills with the ability to collaborate across departments Comfortable working with ERP systems (experience with D365 highly regarded) Proactive attitude with a genuine passion for delivering exceptional customer service What's On Offer Competitive salary package of $65,000 - $72,000 super Stable, full-time permanent opportunity Supportive and collaborative team culture Opportunity to work with a respected organisation in the building services sector Consultant Kirsty Jennings Senior Consult -NW Professional -QLD kjennings@nationalworkforce.com.au Reference number: 200621812 Profession:Call Centre & Customer ServiceCustomer Service Company: NW Professional Services- Professional Date posted: 1st Mar, 2026
