Director of Operations – Defence INTERNAL FUJITSU ONLY We are Fujitsu Fujitsu has been a trusted partner to the Australian Defence Force for more than four decades, delivering mission critical ICT capabilities that enable Defence to defend, fight and win in a digital age. About the role The Director provides strategic and operational leadership for Defence Infrastructure Operations and associated practices, ensuring a community of resources is appropriately structured, skilled, and ready to deliver high-quality, customer-centric outcomes in an agile and highly regulated environment. Delivery is achieved through a combination of direct and matrixed teams across geographically distributed locations. The role ensures services are delivered securely, reliably, and efficiently to meet or exceed Defence client requirements, contractual obligations, and Fujitsu operational standards, including support for mission-critical and 24x7 services. Responsibilities: Own end-to-end accountability for Defence ICT Operations across all service towers and delivery models, including national and 24x7 services. Ensure service delivery meets contractual obligations, SLA targets, security requirements, and quality standards. Act as the senior delivery representative and escalation point for Defence ICT services. Establish and maintain consistent operational governance, delivery frameworks, and performance management across Defence services. Identify, manage, and resolve operational risks and service issues in accordance with agreed escalation and incident management frameworks. Establish and maintain trusted, senior-level relationships with Defence clients and internal stakeholders. Participate in and influence client strategic planning to align service delivery with current and emerging Defence needs. Ensure effective contract governance, service reviews, and engagement forums are in place and operating effectively. Provide practice leadership for Defence ICT Operations, ensuring the right mix of skills, capacity, and capability to meet demand. Lead workforce planning, recruitment, resource allocation, scheduling, and capacity management across Defence services. Requirements and Experience: Significant senior leadership experience (typically 10 years) in ICT Operations or managed services environments Proven experience leading large-scale, multi-tower ICT Operations Demonstrated experience delivering services within Defence, Federal Government, or highly regulated environments Strong background in IT service management (ITSM) and ITIL-aligned practices Experience leading geographically dispersed teams, including 24x7 service models Proven experience acting as senior escalation lead for complex service and client issues Strong commercial and financial management capability Hold a current or reinstatable AGSVA security clearance Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com. Search Firm Representatives Please Read Carefully Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. For Security Cleared Roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
