Client Success & Retention Coordinator | Training & Education Rosebery, Sydney | Full-Time $70,000 – $80,000 Super The Opportunity: Our client is a dominant force in the Real Estate education sector. This isn’t a rigid corporate environment—it’s a high-energy, high-growth business with a "family feel" and an incredible team tenure (some have been here 17 years!). We are looking for a Client Success & Retention Coordinator who understands that retention is the most important sale. If you have a "social hustle" on the phone but the discipline to keep a database flawless, this is your next career home. What’s in it for You? A generous package of $70k – $80k based on your experience level. The weekend starts early with a 4:00 pm finish every Friday. A relaxed, "be comfy" environment. Enjoy monthly team meetings with catered lunches and a stocked office kitchen. Join a high-tenure team where your hard work is rewarded with progression What You’ll Be Doing: 70% Relationship Management & 30% Operations This is a high-visibility role where you are the commercial engine of the client journey. You aren't just answering phones; you are protecting and growing a portfolio of 2,000 active clients. Proactively engage with existing clients to ensure 100% training compliance and renewal. You are responsible for "saving" accounts and maintaining loyalty. Work alongside the BDM to identify up-sell and cross-sell opportunities within our warm database. Own the end-to-end flow—from enrolment and invoicing to managing Accounts Receivable. Using Monday.com and VetTrack , ensuring student data is flawless and every "next step" trigger is pulled. Working towards KPIs for commission incentives. Who You Are A "Sales Heart": You are an articulate, persuasive communicator who thrives on phone-based interactions and enjoys the "win" of a successful renewal. Commercially Sharp: You understand "dollar-productive" activity. You know how to balance a friendly chat with a business objective. Process Driven: You have elite administrative hygiene. Whether it’s a qualification record or a CFO report, you get it right the first time. Tech Savvy: You master new systems (CRM/SMS) in record time and love using tech to work smarter, not harder. Team Player: You enjoy a vibrant, music-filled office vibe and are committed to a 100% office-based role in Rosebery. Apply Today! If you are a high-energy professional who wants to trade "cold calling" for high-level relationship management and retention, we want to hear from you. SCR-louise-anderson
