About this role Family Support Consultant We have an opportunity available for a Family Support Consultant to join our support office team in St. Leonards, Sydney. It is an exciting time to join our thriving Family support function as we grow the team. You will work alongside dedicated and friendly colleagues and have a supportive manager to guide you in this role. The position is full time permanent position, with opportunities to extend your career with Only About Children. Hybrid Working Model - 3 days in the office and 2 days working for home. What you'll do: The purpose of the Family Support Consultant is responsible for delivering a centralised support function for families and campus directors regarding a child's enrolment. The Family Support Consultants are there to ensure customers are placed at the centre of the business, through servicing our families in a timely and knowledgeable way via general enrolment related queries once families commence in our care until they leave us Provide excellent customer service to all families through the enrolment and onboarding process through to ending enrolment Work efficiently and accurately on assigned tickets, calls and tasks to meet Service Level Agreements depending on the priority of the query Respond to any family feedback regarding their enrolments experience, liaising with the Enrolments team or Family Support as needed. Participate in Sales promotions, campaigns, events and displays for campuses Qualifications & Experience At least 2 years working in a customer service role. 2 years working in an administrative role. Proven experience delivering high quality customer service and support. Prior experience leveraging internal systems (ie databases, CRMs, phone systems) · Previous experience working in high volume and/or high performing environments/teams. Why Only About Children? At Only About Children, our unique approach to early years learning goes beyond education to encompass the health and wellbeing of every child in our care. We call this The OAC Way. We operate over 80 campuses across Sydney, Melbourne and Brisbane and provide high-quality early years education and care to over 8,000 families. Our proposition is different and so is our attitude. We're passionate, happy, knowledgeable and approachable. Critical to our success are the great people who work here. Our success relies on you; passionate professionals who can work as a team. Our philosophy is built around our HEART principles: Honesty, Excellence, Accountability, Respect and Teamwork. Benefits, Wellbeing, Recognition & Career development: Internal development opportunities available for OAC employees. Support from OAC network: Campus services, Operations and OSO functions eg marketing & payroll. Above award salary and annual review. Vouchers to recognise and celebrate your hard work. 2 Wellbeing Day's a year. Employee Assistance Program (EAP) for ongoing mental health and wellbeing support. Retail Discount Program including discounted online and instore vouchers and over 500 online cashback offers. Option to purchase up to 2 weeks additional leave. Are you ready for your next opportunity to thrive and develop your career? If so apply here: Click ‘apply now' to submit your application or email questions to sarah.kelly@oac.edu.au to discuss your application. Only About Children is committed to maintaining a child-safe environment where children's safety, wellbeing, and rights are respected. We have a zero-tolerance policy for child abuse and are dedicated to safeguarding children from harm. All employees are required to hold a current Employee Working with Children Check before beginning employment. Additionally, throughout the recruitment process, we conduct thorough assessments to ensure the suitability of all candidates for working with children. At Only About Children, we have a strong commitment to diversity and inclusion, and we want you to bring your whole self to work. We welcome and encourage applications from all members of the community, particularly those who identify as Australian Aboriginal and /or Torres Strait Islander.
