Benefits Free parking on site every day Modern offices with onsite training facility Permanent, full time position – Monday to Friday 8:30am – 5:00pm About the Company Join a global Dental Devices leader as a Customer Service Representative in a full-time, on-site role based in Artarmon, Sydney. You’ll support premium products used across medical, dental and diagnostic settings, while working with a long-tenured, supportive team. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in Artarmon, you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP S/4 HANA, Salesforce and Excel for day-to-day operations Manage incoming customer calls (15–20 per day), online chat and emails across the team Coordinate local urgent deliveries and pick-ups via courier Support outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP S/4 HANA highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
