Customer Service Officer Location:Sydney CBD Contract:12-Month Contract Rate:$46.39 Super Hours:Full Time in office Monday to Friday, standardbusiness hours About the Role Step into ameaningful Federal Government position where youll support Australians throughhighquality customer service and accurate processing of officialdocumentation. This is an excellent opportunity for motivated individuals whoenjoy a mix of customer interaction, administrative work, and problemsolvingin a fastpaced environment. Youll be part ofa supportive team committed to delivering consistent, reliable service to thepublic while maintaining high standards of integrity and professionalism. Key Responsibilities Providefrontline customer service in person, by phone, and in writing Assist thepublic with enquiries related to government travel documentation Complete dataentry, scanning, document checks, and administrative processing Operatespecialised equipment (training provided) Performconcierge duties and manage customer flow Ensureaccuracy, compliance, and adherence to legislation and policy Support dailyoffice operations, including mail handling and cashier tasks Maintainprofessionalism when dealing with customers in sensitive or emotionalsituations What Were Looking For Strong customer service background, preferably in retail, service or hospitality Strongcommunication and interpersonal skills Ability to workin a structured, highvolume environment Excellentattention to detail and problemsolving capability Comfortableusing digital tools, systems, and business applications Resilience,adaptability, and a positive attitude Ability toobtain a Baseline Security Clearance Australiancitizenship is required Why Join Us? Meaningful worksupporting the Australian public Comprehensivetraining provided Supportive,teamfocused environment Standardbusiness hours no late nights or weekends Opportunitiesto grow within the Federal Government 2982657
