Description Wansela seeking a compassionate and skilled Family Support Worker to join our team and support the delivery of the Grandcare Program. About Wanslea Wanslea was founded in Western Australia 80 years ago and offers services across the state. We are a compassionate, caring organisation that supports families and their children with a diverse range of programs. We are committed to inclusion and diversity and actively seek to engage people who share our values; we Care, we Collaborate, we are Accountable, we have Courage, we Celebrate. Why join Wanslea? “Through opportunity and community, we grow people.” At Wanslea, you’re encouraged to be your true self! People aren’t pegs, so we don’t have ‘holes’ for you to fit into. People of all cultural backgrounds, ethnicity, age, ability, gender, religion, sexual orientation, identity or other are welcome, and encouraged to apply. At Wanslea, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide-ranging benefits available to this role including: Fixed Term part-time position until 08/01/2027 (22.5 hours per week – Wednesday – Friday) Based at our Bentley Office with free parking on site Salary starting from $87,896.00 per annum pro rata plus superannuation Opportunity to salary package Ongoing professional development opportunities Additional paid break between Christmas and New Year Unique opportunity to work in an organisation passionate about diversity and inclusion Amazing people and rewarding team culture with highly capable and welcoming colleagues About you You are a compassionate and experienced support professional who is committed to making a meaningful difference in the lives of grandcarers and the children they raise. With a strong background in community services, family support, or related fields, you bring both empathy and practical skills to your work. You understand the unique challenges faced by grandparents raising grandchildren, including trauma, financial hardship, and complex family dynamics. In this predominantly phone-based role, you are often the first point of contact for grandcarers seeking access to the Grandcarers Support Scheme (GSS) and wraparound supports. You conduct eligibility assessments with sensitivity, using a trauma-informed and culturally safe approach that puts families at ease and helps them feel heard and supported. You are confident in conducting needs assessments, providing referrals, advocacy and practical support, and maintaining accurate records through client management systems. Your excellent interpersonal and communication skills help you build rapport with diverse individuals and communities, and your high level of organisation and initiative means you manage competing priorities with ease. You are warm, non-judgemental, flexible and adaptive and able to respond effectively to changing workplace requirements while delivering respectful, inclusive support. Whether working independently or as part of a team, you contribute positively to the wellbeing of grandcarers and their families every day. About the role As a Family Support Worker within the Grandcare Program, you will play a vital role in providing emotional, practical, and financial support to grandparents who are the primary carers of their grandchildren. This role helps ensure eligible grandcarers are connected with the Grandcarers Support Scheme (GSS) and receive access to a range of wrap-around services and community supports. The role is predominantly phone-based and often the first point of contact for grandcarers who may be new to the role, experiencing distress or with complex needs. Key Responsibilities: Conduct GSS eligibility assessments and support the processing of applications with accuracy, sensitivity and clear communication. Apply an understanding of issues impacting grandcarer families — including trauma, grief, loss, intergenerational parenting and financial stress — in all client interactions Assess client needs, build trusting relationships, and guide grandcarers through the GSS process and broader support options. Utilise knowledge of local and regional services (e.g., housing, legal aid, Centrelink, NDIS, education) to make appropriate and timely referrals. Facilitate group-based programs, including peer support groups and educational or wellbeing workshops tailored to grandcarer needs. Plan, promote and actively participate in community-based events, information sessions and social connection initiatives. Collaborate with colleagues and share insights to support team-based responses to emerging or complex family needs. Demonstrate strong interpersonal and cross-cultural communication skills, working effectively with individuals and families from diverse backgrounds, including Aboriginal, Torres Strait Islander and culturally and linguistically diverse communities. Apply Now Submit your current resume and a concise cover letter addressing the full selection criteria as provided in the Position Description. any queries please contact Skye Upton, Talent Acquisition Partner To learn more about Wanslea visit: . To view the Position Description for this role, please copy and paste the link below into your browser: Insert Link (from Website) Wanslea reserves the right to close applications at any time, therefore we encourage you to submit your application as soon as possible. Wanslea encourages applicants from all backgrounds and does not discriminate in regards to race, colour, gender, sexual orientation, age, ability, marital status, family or carer responsibilities, pregnancy, religion, political opinion, national extraction or social origin. Wanslea is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.
