At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? Cheese World is seeking an experienced and commercially minded hospitality leader to manage one of the region’s most recognized food and tourism destinations. This role offers end‑to‑end responsibility across café, retail, tastings, events and e‑commerce, with a strong focus on people leadership, customer experience and commercial performance. As the Café & Retail Manager, accountability spans the overall success of the venue, from leading and developing teams to delivering exceptional customer experiences and achieving strong financial outcomes. This is a hands‑on leadership role in a dynamic, customer‑focused environment. Lead and develop the staff building a positive, high‑performing and safe team culture Own the end‑to‑end customer experience across café service, retail, tastings, events and online channels Manage budgets, labour, stock, margins and KPIs to deliver strong commercial outcomes Work collaboratively with marketing, finance, suppliers and tourism partners to drive revenue growth Ensure facilities, food safety, OH&S and compliance standards are consistently met About You Experience in café, retail or hospitality environments Previous experience in a leadership or people‑supervision role Experience managing labour planning, stock levels and operating costs A customer‑focused mindset with a desire to continuously improve experiences Confidence using POS systems, with an understanding of food safety and workplace safety Why Join Cheese World? This is an opportunity to lead a well‑known food and tourism brand, influence the customer experience end‑to‑end, and make a genuine impact on venue performance and future growth, supported by a broader business with strong operational and marketing capability. We’ll support you with The opportunity to make contributions that matter, whilst being supported by multinational, values led company A competitive annual salary Learning and development opportunities with the ability to grow in your own way Ability to participate in our Employee Share Ownership Program Product Discounts and other employee benefits Click Apply to submit your application. For a confidential discussion, please contact Manisha on 0498 147 768. Saputo Dairy Australia is an equal opportunity employer. Applications close on the 16th of February, however, we may progress sooner, so apply as soon as you can. All applicants require Australian working rights at the time of applying. We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale , Liddells , CHEER, Mersey Valley and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network. Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.
