We are Canberra’s recruitment specialists, connecting people to purpose, teams to talent, and motivations to opportunity. We believe better work makes happier people. This is an ideal opportunity for an experienced administrator looking to step into a role that blends coordination and administration with day-to-day collaboration, connection and client support. The position offers variety, responsibility, and the chance to take real ownership of your work, while continuing to build and strengthen your skills in a professional, commercial environment. You will work within our award-winning and highly reputable People Solutions team, which delivers a range of recruitment support and project management services to government clients. A key part of this work includes supporting our national scribing services, delivered by a connected community of more than 70 specialist scribe consultants across Australia. The role As the Client Services Officer within our People Solutions team, you play a central role in keeping projects moving smoothly and people connected. You will: Manage incoming calls, enquiries, and correspondence via the team’s shared inbox Organise, coordinate, and confirm recruitment and scribing projects, managing calendars to support efficiency and delivery Liaise with our national scribe community to confirm availability, support engagement, and foster a strong shared community culture Prepare and distribute project documentation and communications Schedule assessment and delivery activities, coordinating people and resources internally and externally Manage accurate data entry and administration across multiple systems About you We are looking for high-performing administrators who enjoy working in a professional, people-focused environment. You: Bring solid administrative experience and a demonstrated track record of delivery within an agile, commercial business Enjoy a broad role with variety, combine strong organisational skills with a confident, people-facing approach, and take pride in seeing the impact your work has on your team and its success Are comfortable using multiple systems, pick up new tools quickly, and enjoy balancing structure and checklists with collaboration, communication, and problem solving Highly organised with strong attention to detail You are naturally organised and take pride in getting things right. You build in self-checks, follow through on commitments, and champion quality in your work. You handle sensitive information with care and maturity, understand the importance of administrative compliance, and know that small details make a big difference to the experience of clients, consultants, and delivery teams. Strong communicator and relationship builder You communicate clearly and professionally, both verbally and in writing. You build rapport easily and enjoy being a trusted point of contact for internal teams, clients, and our wider scribe community. You take a customer-focused approach, listening carefully, understanding needs, and responding promptly and effectively. Proactive, adaptable and outcome focused You are self-motivated and take accountability for your work. You can juggle multiple priorities, adapt as things change, and stay focused on delivering outcomes, not just activity. You approach challenges logically, take ownership to keep work moving, and know when to act independently or escalate. Our people and culture We are incredibly proud of the culture we have built over more than 15 years, and we continue to invest in our people and how we work together. You will be supported by an experienced leadership team who see it as their responsibility to help you find meaning, interest, and balance in your work. We want you to thrive, and we are genuinely committed to your growth, both personally and professionally. It is not just us who say this. HorizonOne is a winner of Best Recruitment Company to Work For at the 2025 TIARA Awards, is certified as a Great Place to Work, and holds Platinum accreditation as a Healthy Workplace. Some of the perks of working with HorizonOne include: Free parking in the heart of Braddon Contributions to your healthy lifestyle (to cover gym memberships, sport registration fees etc) A dog-friendly, pet-friendly, and family-friendly office environment Salary / rate $60k - $65k super 15 month contract for maternity leave cover - potential permanent role in the future How to apply To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact Melissa Frazer on 02 6108 4878 quoting ref no. 21304 HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds
