Who We Are Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand. We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you. Job Summary In this role, you will manage the end‑to‑end process of home loan settlements, ensuring all documentation, payments and disbursements are completed accurately and on time. You will work closely with lenders, solicitors, brokers and other key stakeholders to ensure a smooth and compliant settlement experience for our customers. About the Role Manage the end‑to‑end mortgage settlement process, ensuring all legal, financial and administrative tasks are completed accurately and on time. Prepare, review and reconcile settlement statements, financials and documentation to ensure all details are correct prior to settlement. Coordinate with lenders, clients, brokers, solicitors and internal teams to gather required documents and resolve pre‑settlement issues promptly. Process and oversee disbursements, source funds and payment instructions, ensuring all transactions meet SLA and compliance standards. Manage PEXA transactions including invitations, conversations, source fund balancing and settlement monitoring within agreed timeframes. Attend to physical settlements when required, lodging registerable documents and processing cheques in line with Risk Policy. Ensure all systems and records are accurately updated post‑settlement, including issuing post‑settlement letters and maintaining personal workflow queues. Support continuous improvement by identifying risks or process gaps and escalating compliance breaches or irregularities when required. Maintain strong communication and collaboration across teams to deliver a seamless customer experience and meet operational performance standards. Uphold regulatory, industry and internal policy compliance by staying updated on requirements, completing mandatory learning, and protecting sensitive data. About You You have exceptional attention to detail, with a strong focus on accuracy, quality and compliance. You are an excellent communicator with strong interpersonal skills, and you can confidently engage with a wide range of stakeholders including clients, lenders, brokers, solicitors and internal teams. You can effectively manage multiple tasks, priorities and deadlines in a fast‑paced environment. You bring strong organisational and problem‑solving skills, with the ability to navigate issues calmly and professionally. You are proficient in the Microsoft Office Suite and comfortable learning new systems and processes. You must have full working rights in Australia. Prior experience in the mortgage industry or settlements environment (Desirable) Experience using settlement software or platforms e.g. PEXA or similar (Desirable) What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand. HERE’S WHAT SETS US APART: Employee Assistance Program (EAP) Employee Referral Program Flu Vaccination Program Fundraising Challenges Social Teams & Events Tenure Recognition Program Rewards and Recognition Program Training & Development Discounted First Title Insurances
