Senior Policy Officer Location: Haymarket, Sydney, hybrid working available with office attendance required Clerk Grade: 09/10 Salary range: $129,464 - $142,665 super, dependent on experience Employment type: Ongoing, full‑time position. Part‑time arrangements will be considered for future part-time opportunities. A talent pool may be created to fill other ongoing and temporary vacancies (full‑time or part‑time) within Portfolio Policy. Are you passionate about shaping policies that positively impact the lives of people and businesses in New South Wales? Are you a strategic and critical thinker, strong communicator with exceptional stakeholder management skills and have experience working on public policy projects? Do you want to develop innovative policies, laws and strategies for NSW Government across digital government, data, customer and regulatory issues? If you answered "yes" to these questions, then this may be the role for you. About The Opportunity: The Department of Customer Service (DCS) is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. It aims to deliver excellence in customer service and digital leadership and regulatory reform for the people of NSW. The Portfolio Policy team is a central policy team responsible for leading emerging, high profile, complex strategic policy development and reform across the DCS policy portfolio. It consists of the Digital, Data and Customer stream and the Regulatory Reform stream. This is an opportunity to join a highly skilled team providing strategic policy advice to Ministers, the DCS Secretary and senior executives. You will have the opportunity to gain exposure to senior decision-makers and play a role in shaping policy, strategy and legislation in the DCS Portfolio. One ongoing role will be in the Digital, Data and Customer stream and will work on strategic policy advice and legislative review around improving government service delivery and policy and program management for the Active and Creative Kids voucher. This recruitment may also be used to fill other ongoing and/or temporary roles in Portfolio Policy working across a range of policy issues, such as long service leave, Gig Worker reforms, wider NSW government regulation reform, artificial intelligence, cyber security, customer and small business. In this role, you will: Lead or contribute to strategic policy work with Department or NSW Government wide impacts Research and analyse policy issues to support evidence-based decision making and program management Collaborate with and maintain relationships with key internal and external stakeholders, including though managing governance groups and committees Prepare Ministerial briefings, Cabinet submissions and policy or strategic advice Work on a range of policy areas Mentor and guide policy officers and support staff, helping to ensure an engaged and collaborative team culture We are a collaborative and fun team - serious about the development and wellbeing of our team members. We work principally from the office and support flexible work practices including hybrid work arrangements. About You A key skill for this role is the ability to think strategically. Strong analytical and communication skills are also essential. As you’ll be working at the centre of a diverse and dynamic department, you will need to be comfortable with managing competing priorities and delivering in changing environments. Other valued skills and experience include: Demonstrated experience developing, implementing or evaluating evidence-based public policy A strategic, solutions-focused and proactive approach to work The ability to manage multiple tasks effectively, meet deadlines and deliver high quality work Adaptability and ability to operate effectively in a complex, sensitive and changing environment, including ability to understand new tasks or subject matter quickly Excellent written and presentation skills • Stakeholder management and negotiation skills Leadership skills, such as mentoring and supporting more junior team members A good understanding or experience of how government works, including Cabinet, legislative and Parliamentary processes. What we need from you: Click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, March 2nd, 2026 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
