The Art Store is a place where people can take a piece of their National Gallery experience home. The position of Art Store Supervisor will take a lead role in driving the Art Store's performance targets on a day-to-day basis. Supported by the Art Store Coordinator, the role will ensure the Art Store is always appropriately stocked and presentable, as well as providing a superior level of service for complex and high value items which require greater product knowledge and training. The Art Store Supervisor position undertakes a broad range of duties in the retail cycle, with a particular focus on providing strong product knowledge and exceptional customer service. This position has financial delegation to do refunds where required. The position of Art Store Supervisor is a full-time role, ongoing role within our fun and energetic team, and reports to the Art Store Coordinator. The role is responsible for providing frontline, on-site assistance to our valued customers in the Art Store. The Gallery is open every day of the year (except Christmas Day) from 10am - 5pm. The key duties of the position include In accordance with the APS 3 work level standards, you will have the following key responsibilities: Actively engage with customers within the Art Store, process retail transactions and provide a great customer experience. Collect and maintain accurate data as part of processing transactions for the Art Store. Contribute to the daily operations of the Art Store by ensuring that stock is available for sale on the floor and is well displayed. Provide additional support within the Art Store for more complex transactions, such as refunds. Contribute to the continuous improvement of quality, efficiency of services and work processes within the Art Store.
